What is the quickest way to get this done? I have been on the phone now for the past 2 hours trying to get this resolved with both tech support and customer service. The customer service agent barely could speak English. I had a Dell support tech come on site to replace that drive with an identical model. What a waste of time - I have invested about 7 hours to deal with this. I paid premium bucks for my computer, and I expect premium service. All I want is a credit for the drive and I will buy one, install it myself. I have tried 3 different brands of DVD media. The Philips drive would not recognize none of them.