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Agator82

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8 years ago

A

Agator82

3 Posts

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3657

October 2nd, 2018 05:00

XPS 8930, Bluetooth adapter disappeared

I have an XPS 8930 which I have only had for a couple weeks. Yesterday at 3:54 PM the Bluetooth stopped working.  After further investigation I have the following system errors:

     Event ID: 2, Bluetooth HID device  either went out of range or became unresponsive.

     Event ID: 17, The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Device Manager does not show any unrecognized devices, system BIOS was unremarkable, and there do not appear to be any drivers specific to this device.  I ran the Dell Diagnostics which stated the device could not be located.

Before I go through the telephone support process, I was hoping someone might have a suggestion on the cause and resolution for this problem.  Thank you.