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muntaser_khuja

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8 years ago

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July 15th, 2018 16:00

Alienware 17 r4 - Battery drain under load

Hello everyone i have some issue,,,,
And I hope you will advise me what to do and kindly find me a solved for this case

I've purchased a a brand Alienware 17 r4 since 9 months and I'm experiencing a strange problem.
The laptop seems perfectly stable but under heavy load (e.g. whilst gaming) my battery drains to around 50% after 8 hours and around 95% after 2 hours even whilst plugged into the AC and my power adapter 330 watte .
Temps I do not know it's good or not  and go over up 75 -91 degrees C across the board.
This doesn't seem like normal behavior. Do you think this warrants an RMA?





Specs:
Processor: Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz
memory : 32GB, DDR4, 2400MHz
Display Adapters:NVIDIA GeForce GTX 1080 +Intel(R) HD Graphics 630
hard drive : 1TB PCIe SSD (Boot) + 1TB 7200 RPM SATA 6Gb/s (Storage)
Battery : Lithium Ion (99 Wh) Battery
AC Adapter: Alienware 330W AC Adapter





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After playing continuously for about tow hours the blue screen also appeared .

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thank you 

I appreciate you support

 

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