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TheGoddess0113
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June 24th, 2022 13:00
Alienware laptop black screen
Someone please help me my Alienware was on working fine as I opened a browser the screen just blacked out!! The keys are on the lights on the side is on but the screen is black help Meeee please it looks as though the light in the screen is coming up but it's still black I don't know how else to explain please help!
TheGoddess0113
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3 Posts
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Posted June 24th, 2022 13:00
My warranty is also up I just checked can someone please assist me
DELL-Cares
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Posted June 24th, 2022 13:00
Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted June 24th, 2022 13:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceThe first thing to try is a shutdown, power off and removing the base cover. Disconnect the battery from the system board, hold the power button for 30 sec -- then reconnect the battery and try powering up again.
If you still get a black screen, hold the D key through the next powerup. Can you get the screen self-test to run (use a very bright flashlight to see if you can detect even a faint image)? If you can get the screen self-test to run but the monitor remains black, either the backlight in the screen has failed (meaning replacement screen time) or the power circuit to the backlight has failed (meaning a replacement mainboard is required).
If the screen is totally dead, you can try connecting an external monitor if you have one to see if there's an image on that as well.
Hi @TheGoddess0113 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Please click on Product Support and allow Dell to identify your laptop's Model and Revision number. Click on Documentation > Service Manual and go to Troubleshooting - Flea power release.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
TheGoddess0113
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3 Posts
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Posted June 24th, 2022 13:00
Hi how can we message private?! Please direct me ?