Solved!
Go to SolutionM
mmcclurg01
1 Rookie
•
6 Posts
•
2 Points
0
258
March 28th, 2025 17:16
MX7000 user accounts
I am setting up a newly acquired MX7000 that was brought over via acquisition. The root password was unknown, so we have gained access through the password reset jumper. However, there are no password fields for resetting the root account, nor can I create a new user account due to no password fields. I thought maybe it was a browser issue, but I've tried two different machines and two different browsers on each machine (combination of Chrome, Edge, and Firefox). 
0
0
Posted March 31st, 2025 02:13
Hello, thanks for choosing Dell and welcome to our community.
This may help:
https://www.dell.com/support/kbdoc/en-us/000200779/mx7000-how-to-reset-a-management-module
PowerEdge: MX7000 How to Reset a Management Module
Summary: Platform training video that covers how to reset a Management Module (MM) in OpenManage Enterprise Modular (OME-M).
Would you please visit this page as well? https://www.dell.com/community/en/direct-messaging
Let us know if you have any additional questions.
Respectfully,
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!0
0
Posted March 31st, 2025 13:36
Will resetting the MM affect the chassis IP?
0
0
Posted March 31st, 2025 14:27
Hello,
Reset a Management Module (MM) causes reboot in single MM configuration.
Reset in with dual MM will do a fail over to the other MM.
It will not affect the MM IP address.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!0
0
Posted March 31st, 2025 14:42
After resetting the MMs, I can no longer access the chassis using the root account. The password reset jumpers are still in default password mode, so root should still work. I've tried from two different workstations.
0
0
Posted March 31st, 2025 16:01
Hello,
Can you check the steps an retry reset root password:
Try using the user guide directions directly.
Using the User Guide: Recovering passwords in OME-Modular
Page 77
You can also see in this post where the jumper is:
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!0
0
Posted April 4th, 2025 07:13
mmcclurg01 Another thing you can try is also
to use API to add a new user.
Dell Technologies Developer
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!0
0
Posted April 9th, 2025 16:23
It ended up requiring IE 11 from an older OS.
0
0
Posted April 9th, 2025 17:02
What do I need to do to get a modern browser to work?
0
0
Posted April 9th, 2025 20:18
I would recommend that you start with trying the browser compatibility modes and see if they will allow you to use it from a newer browser.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!
DELL-Young E
Moderator
•
5421 Posts
•
37 Points
0
0
Posted April 1st, 2025 06:09
Hello,
mmcclurg01
I would like to also suggest that you use incognito mode or some old IE version. Because I see this as a browser issue.
Hope this helps.
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!