Our previous installation of Storage Manager Client and Data Collector crashed, due to the hard drive being constantly filled with dozens of mdmp files. I deleted them, and they just kept regenerating.

I could not troubleshoot much, as the hard drive would keep filling up with these files, so I thought it best to reinstall from scratch.

I created a new VM, Windows Server 2019. Firewall currently disabled

I accidentally installed the DSM Client first, but then realised it was not the full product.

I then installed SQL Server Express 2019, enabled the TCP/IP protocol as the website mentions. Then I installed the Data Collector.

It seemed to install fine. However, when I try to open the Dell EMC Unisphere Central shortcut on the desktop, it just says:

Problem with Shortcut: The item 'Shortcut.url' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut? Yes/No

The only relevant errors in the Event Viewer that I can see are:

Log Name: Application
Source: StorageManagerDataCollector
Date: 20/01/2023 5:29:16 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Stopping Service: JBoss process has disappeared.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


0
4
0
0x80000000000000

2141
Application
ServerName



Stopping Service: JBoss process has disappeared.

================================================================================

Log Name: Application
Source: Application Error
Date: 20/01/2023 5:23:12 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Faulting application name: EmServiceWrapper.exe, version: 20.1.10.79, time stamp: 0x62c7de34
Faulting module name: KERNELBASE.dll, version: 10.0.17763.3887, time stamp: 0x3e07c6b6
Exception code: 0xe0434352
Fault offset: 0x00000000000349b9
Faulting process id: 0x2d8
Faulting application start time: 0x01d92c962f69a5ab
Faulting application path: C:\Program Files\Dell EMC\Storage Manager\msaservice\wildfly-17.0.0.Final\bin\EmServiceWrapper.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: f3b2b507-8dbe-4a46-8cac-5f66de1e0b3f
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


1000
2
100
0x80000000000000

2035
Application
ServerName



EmServiceWrapper.exe
20.1.10.79
62c7de34
KERNELBASE.dll
10.0.17763.3887
3e07c6b6
e0434352
00000000000349b9
2d8
01d92c962f69a5ab
C:\Program Files\Dell EMC\Storage Manager\msaservice\wildfly-17.0.0.Final\bin\EmServiceWrapper.exe
C:\Windows\System32\KERNELBASE.dll
f3b2b507-8dbe-4a46-8cac-5f66de1e0b3f

====================================================================================

Log Name: Application
Source: .NET Runtime
Date: 20/01/2023 5:23:12 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Application: EmServiceWrapper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at EmServiceWrapper.EmService.ThrowException(System.String)
at EmServiceWrapper.EmService.ServiceWorkerThread(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


1026
2
0
0x80000000000000

2034
Application
ServerName



Application: EmServiceWrapper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at EmServiceWrapper.EmService.ThrowException(System.String)
at EmServiceWrapper.EmService.ServiceWorkerThread(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()