Hi everyone! Looking for some advice. Over the last 24 hours I’ve had a pretty horrendous ordering experience. I placed an order yesterday morning for an m15 r3. Upon checking my order that evening I realised I had somehow ordered the wrong spec. So, first thing this morning I attempted to contact customer care who have been closed now all day. So I opened an online chat to try to cancel my order after realising no changes could be made. This is when I was told that the order had infact been refused, due to a ‘technical error’. No email, no contact whatsoever. So I asked that the order be cancelled and I would re order.

I was the told that a refund would take 1-2 hours.

3 hours pass and no refund, so I called my bank, they said that sell have not claimed payment so I would have to wait until at least the 21st before my money becomes available again.

so now I’m left with no laptop and no money until the 21st at least. Any advice as to why the order was refused and how is best to go about it? Or has anyone experienced anything similar in the past? I had my heart set on an m15r3 however the stress and struggle of even buying it seems a little too much.