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Zanzabar18
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July 20th, 2021 14:00
Verification process
I applied for Dell Financial Services, got approved and placed an order today. Got the order received email. Then I checked the financing tab and saw that financing was on hold. I called in and an agent sent me a text code that I had to read back to him. I did so and he said he had to email his manager. I never got an email that my financing was on hold and I also never got an email after my call with the agent. Just wondering next steps and if this is normal. Any help would be great.
DELL-Cares
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Posted July 26th, 2021 13:00
Hi,
I haven’t heard from you since our last conversation. As I do not have the order details to assist you further, I'll be closing the case for now. If you still need our assistance, we are here for you our support team is available Monday to Friday.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceahouston8133
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Posted November 9th, 2021 21:00
Did you ever resolve this issue?
DELL-Cares
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Posted July 20th, 2021 15:00
Hi, I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the order # and the registered owner's namevia direct message? I'll have it checked.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice