Hello.

i have  Inspiron  15-3542 Laptop(New).

OS : windows 7 64x

When i try to install Bluetooth + wirlless driver it asks me "Activate Bluetooth Using Wireless Switch" .

I tried to press f2 & fn+f2 & fn+PerScr . But no changes

i downloaded this drivers

 

Please help me!!!

Test Event Logs

SupportAssist Log File

13 مايو, 2015 08:21:16 م

Overall Test Result: Completed

Generic Bluetooth Adapter

Bluetooth Test Test Started   13/05/2015 08:15:12 م Test Finished: Completed 13/05/2015 08:18:53 م

System Summary

Product Inspiron 3542

Operating System

Operating System Name Microsoft Windows 7 Ultimate Edition (64-bit) Build Number 7600 DirectX Version 11 Windows Directory d:\windows System Directory d:\windows\system32 Maximum OS Memory 192.00 GB System Name BAS-PC User Name Bas Windows Experience Index   Base Score 4.4 Processor Subscore 6.9 Memory (RAM) Subscore 7.3 Graphics (Aero) Subscore 4.4 Gaming Graphics Subscore 6.6 Primary Disk Subscore 5.9 Assessment State Hardware has changed since last assessment. Scores are from previous assessment. Assessment Date 10/05/2015 05:25:31 م

Windows Update Last checked Never

Security

Windows Update Last checked Never

Firewall - Windows Firewall Windows Firewall Enabled Yes

Motherboard

Manufacturer Dell Inc.

Product 0926J6

ePPID CN0926J6762064B802NC

BIOS Vendor Dell Inc. Release Date 01/12/2015 BIOS Version String A06 ROM Size 2.00 MB

SMBIOS Version 2.8

ACPI Thermal Zones THM_ Current Temperature 53 C

Standard AHCI 1.0 Serial ATA Controller Interface PCI Location PCI bus 0, device 31, function 2 Type SATA Controller Class 01h:06h:01h PCI Identification   Vendor Name Intel Corporation Vendor ID 8086h Device ID 9C03h Revision 04h Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\msahci.sys

Intel(R) USB 3.0 eXtensible Host Controller Interface PCI Location PCI bus 0, device 20, function 0 Type USB xHCI Controller (USB 3.0) Class 0Ch:03h:30h PCI Identification   Vendor Name Intel Corporation Vendor ID 8086h Device ID 9C31h Revision 04h Driver Provider Intel(R) Corporation Driver Version 2.5.3.34, 11-18-2013 Driver d:\windows\system32\drivers\iusb3xhc.sys

Standard Enhanced PCI to USB Host Controller Interface PCI Location PCI bus 0, device 29, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification   Vendor Name Intel Corporation Vendor ID 8086h Device ID 9C26h Revision 04h Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\usbehci.sys

Processors

Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (CPU:0) Name Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz Cores 2 Threads 4 Signature 40651h Family 6h Model 45h Technology 22 nm Temperature 53 C Performance   Max Qualified Speed 1.70 GHz Max Turbo Boost Speed 2.69 GHz Current Speed 2.39 GHz Multiplier x 24.0 (8 - 17) Max Turbo Boost Ratio x 27 Bus Speed 99.77 MHz Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary   L1 Data Cache 2 x 32.00 kB L1 Instruction Cache 2 x 32.00 kB L2 Cache 2 x 256.00 kB L3 Cache 3.00 MB Core : 0 Temperature 53 C Threads 2 Core : 1 Temperature 50 C Threads 2 L1 Data Cache Quantity 2 Level L1 Type Data Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L1 Instruction Cache Quantity 2 Level L1 Type Instruction Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L2 Cache Quantity 2 Level L2 Type Unified Size 256.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L3 Cache Quantity 1 Level L3 Type Unified Size 3.00 MB Associativity 12-Way Set-Associative Line Size 64 bytes

Memory

System Memory Total Physical Memory 8.00 GB Maximum Supported Memory 8.00 GB Page Files Total Size 7.91 GB Page File d:\pagefile.sys Location d:\pagefile.sys Size 7.91 GB 8192 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 8.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Kingston Memory Part Number KN2M64-ETB Memory Serial Number C22060E6

Batteries

Main Battery Battery Name DELL FW1MN41 Manufacturer Name SMP-SAN2.8 Type LION - Lithium Ion Battery Serial Number 2866 Designed Capacity Percentage 95 Current Charge Percentage 100 Current Charge 41.44 Wh Full Charged Capacity 38.95 Wh Designed Capacity 41.44 Wh Voltage 17.11 V

Communications

Network Card - Dell Wireless 1705 802.11b/g/n (2.4GHZ) Vendor Name Qualcomm Atheros Interface PCI Express x1 Driver Provider Qualcomm Atheros Communications Inc. Driver Version 10.0.0.315, 5-11-2015

Network Card - Realtek PCIe FE Family Controller Vendor Name Realtek Semiconductor Co., Ltd. Serial Number 01-00-00-00-36-4C-E0-00 Interface PCI Express x1 Slot Name (SMBIOS) J6B1 MAC Address 74:e6:e2:20:42:4f Adapter Connected Yes Current Speed 100.00 Mbps IP Address 192.168.1.5 IP Mask 255.255.255.0 Gateway IP Address 192.168.1.1 DHCP Server 192.168.1.1 Adapter DHCP Enabled Yes Driver Provider Realtek Driver Version 7.88.617.2014, 6-17-2014

Bluetooth Port - Generic Bluetooth Adapter Bluetooth Port Address (C0:38:96:41:05:04) Service Name BTHUSB Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006

Hard Drives

ST1000LM024 HN-M101MBB ATA Device Vendor Seagate Model Number ST1000LM024 HN-M101MBB Serial Number S314J90FA57099 Firmware Revision 2BA30003 Size 931.5 GB Marketed Size 1 TB Cache Size 16 MB Sector Information   Physical Sector Size 4 KB Logical Sector Size 512 B Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Form Factor 2.5" Rotation Rate 5400 RPM Total Data Read 3.85 GB Total Data Written 3.49 GB Temperature Information   Temperature 43 C Maximum Temperature (Power Cycle) 43 C Maximum Temperature (Lifetime) 48 C Maximum Recommended 80 C Maximum Temperature Limit 85 C Minimum Recommended -5 C Minimum Temperature Limit -10 C SMART Attributes   Power Cycles 264 Power On Hours 881 Load Cycle Count 12218 Reallocations 0 Pending Reallocation Count 0 Offline Scan Uncorrectable Errors 0 Ultra DMA CRC Errors 0 Start Stop Count 266 Security Information   Status User password not set, Security is unlocked, Security is frozen Master Password Capability High Security Erase Time 212 minutes Excessive Password Attempts No C: Volume Serial Number 94EB-3411 File System NTFS Volume Capacity 70.00 GB Volume Free Space 46.70 GB Volume Used Space 23.30 GB Osother - Volume Serial Number 7EB4-0058 File System NTFS Volume Capacity 30.01 GB Volume Free Space 6.30 GB Volume Used Space 23.71 GB My Work - E: Volume Serial Number 3687-81C0 File System NTFS Volume Capacity 200.01 GB Volume Free Space 162.25 GB Volume Used Space 37.76 GB Programs - F: Volume Serial Number 38D8-2880 File System NTFS Volume Capacity 130.00 GB Volume Free Space 64.34 GB Volume Used Space 65.66 GB Courses - G: Volume Serial Number 3B2F-FB30 File System NTFS Volume Capacity 130.00 GB Volume Free Space 101.48 GB Volume Used Space 28.53 GB Entertainment - H: Volume Serial Number 3D91-6AD0 File System NTFS Volume Capacity 130.00 GB Volume Free Space 51.94 GB Volume Used Space 78.07 GB Special - I: Volume Serial Number 3FFC-5050 File System NTFS Volume Capacity 130.00 GB Volume Free Space 79.21 GB Volume Used Space 50.79 GB Others - J: Volume Serial Number 428D-3460 File System NTFS Volume Capacity 111.14 GB Volume Free Space 50.43 GB Volume Used Space 60.71 GB

Optical Drives

PLDS DVD+-RW DU-8A5LH ATA Device Model Number PLDS DVD+/-RW DU-8A5LH Drive Serial Number CN0YYCRW736394AK53SOA02 Firmware Revision DD11 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Drive Letter K Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Write Strategy TAO, SAO, RAW, RAW-MS

Video

Video Card - Intel(R) HD Graphics Family Vendor Name Intel Corporation Interface PCI Video Card Chip Type Intel(R) HD Graphics Family Video Card Memory 1.00 GB Video Card BIOS Intel Video BIOS Driver Provider Intel Corporation Driver Version 10.18.14.4080, 1-5-2015

Video Card - NVIDIA GeForce 820M Vendor Name NVIDIA Corporation Interface PCI Express x8 Negotiated Link Width x4 (maximum x8) Video Card Memory 2.00 GB Video Card BIOS 75.17.86.00.04 GPU : 0 Temperature 52 C Driver Provider NVIDIA Driver Version 9.18.13.4752, 2-5-2015

Display - Generic PnP Monitor Mode 1366 x 768 (32-bit) (60 Hz) Preferred Mode 1366 x 768 (60 Hz) Signal Type Digital

Video Capture Device - Integrated Webcam Driver Provider Microsoft Driver Version 6.1.7600.16385, 21/06/2006

Audio

Sound Card - High Definition Audio Device Driver Provider Microsoft Driver Version 6.1.7600.16385, 7-13-2009 Driver d:\windows\system32\drivers\hdaudio.sys

USB Devices

USB Hub Device Version 0.0.4 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\usbhub.sys

Microsoft 3-Button Mouse with IntelliEye(TM) Manufacturer Microsoft Device Version 3.0.0 USB Version 1.1.0 USB Device Speed USB 1.0 (Low-speed) Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\hidusb.sys

Integrated_Webcam_HD Manufacturer CNFDH85K4120100038K2 Device Version 69.1.4 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\usbccgp.sys

Generic Bluetooth Adapter Device Version 0.0.1 USB Version 1.1.0 USB Device Speed USB 1.1 (Full-speed) Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\bthusb.sys

Input Devices

Keyboard - Standard PS/2 Keyboard Manufacturer (Standard keyboards) Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Driver d:\windows\system32\drivers\i8042prt.sys

Mouse - Microsoft USB Wheel Mouse Optical Manufacturer Microsoft Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006

Mouse - PS/2 Compatible Mouse Manufacturer Microsoft Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006

Mouse - Microsoft 3-Button Mouse with IntelliEye(TM) Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006

Printers

Microsoft XPS Document Writer Model Microsoft XPS Document Writer Path Microsoft XPS Document Writer Driver Version 6.1.7600.16385 Driver D:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

 

Product Version: 1.0.6584.81