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captaincargo
7 Posts
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2263
March 24th, 2022 12:00
INSPIRON 17R 5721 bluetooth issue
I replaced the hard drive and reinstalled windows 10. Laptop works fine. Connects to the internet just fine but Bluetooth has completely disappeared. When I troubleshoot it says there is "no capability" for Bluetooth. Can anyone help me out here?
DELL-Cares
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Posted March 24th, 2022 12:00
Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoicecaptaincargo
7 Posts
1927
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Posted March 24th, 2022 13:00
Okay how do I start a private message?
captaincargo
7 Posts
1925
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Posted March 24th, 2022 13:00
Okay so that didn't work so I'm back to square one. Can anyone else help me with this issue?
captaincargo
7 Posts
1920
0
Posted March 24th, 2022 14:00
Could the WLAN card have gone bad? It connects to the internet but just won't broadcast Bluetooth.
captaincargo
7 Posts
1849
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Posted March 28th, 2022 17:00
Yes thank you, I got the driver and installed it. Works well now. Thank you!
mhbiz
3 Posts
1853
0
Posted March 28th, 2022 12:00
I downloaded and installed Network_Driver_0DMHW_WN32_12.0.1.690_A00 from Settings/Update & Security/View All Optional Updates (on right side of screen)/Driver Updates then choose the Bluetooth Driver and download it and install it. Reboot the machine. My Bluetooth shows up in devices and is now working as expected. Hope this helps.