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xzuman

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xzuman

3 Posts

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December 19th, 2004 15:00

PV 650 Panic and Hang

Hello, we are using the PV 650 with PV630 in our company, and we get this error messages after power short :

 

 

PANIC – 0080000D, 234881024 = 0E000000 hex

 

How we can fix it?

 

Thanks and Regards

  • Eric BY

    2 Intern

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    Posted December 19th, 2004 23:00

    I don't have enough to look up the error message with EMC. Please provide the sp log exact error message, or call into your local Dell Storage support queue for assistance.
  • xzuman

    3 Posts

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    Posted December 20th, 2004 05:00

    Thanks for your immediate reply.

    I think this is the [SP error log] you want, if not please tell me:

     

    ===============================================

    Copyright (c) CLARiiON Storage Systems, Inc. 1991 - 1999

    Disk Array Subsystem Controller

    Model FC5600C

    Firmware Revision 03.21 - Aug 13,1999

    ABCDEabFabcdefgGabHabcIJKLabMabNOPabcQabc

    Verifying Firmware Revision...

    Initializing Back End Fibre...

    Starting Flare...

    Copyright (c) CLARiiON Storage Systems, Inc.   1991 - 1999

    LICENSED MATERIAL - PROPERTY OF CLARiiON STORAGE SYSTEMS, INC.

                                LICENSED INTERNAL CODE

    This software ("Code"), considered "Licensed Internal Code",

    is the exclusive property of CLARiiON Storage Systems, Inc.  This

    Code may be used only by users properly licensed to use this Code,

    and only according to the terms of that license.  Use of this Code

    constitutes acceptance of those license terms, including the

    following:  (1) to use this Code only on the specific Machine(s),

    identified by serial number(s), to which the said license applies;

    (2) not to copy, reproduce, disassemble or decompile the Code by

    any means, in whole or in part, and (3) not to transfer the Code

    except together with (i) the Machine on which the use of the Code

    is licensed and (ii) the applicable Licensed Internal Code license

    terms and conditions (as stated in the Machine's user manual, and

    as available upon request from CLARiiON Storage Systems, Inc.,

    Coslin Drive, Southboro, MA01772 (USA)).

     

    The Subsystem is Currently Powering Up...Please Wait!

    PANIC -- 0080000D, 234881024 = 0E000000 hex at 12/18/2004 08:50:56

    ===============================================

     

     Thanks and Regards

    Message Edited by xzuman on 12-20-2004 10:36 AM

    Message Edited by xzuman on 12-20-2004 10:40 AM

  • Eric BY

    2 Intern

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    Posted December 20th, 2004 12:00

    What flare code are you currently running?  The only thing that I can find regarding this error message refers to a problem with the base code.  I would recommend that you call into the Storage support queue, and have a case created.  You may need new flare, or new hardware. 
  • Eric BY

    2 Intern

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    0

    Posted December 20th, 2004 14:00

    I've researched the panic code a little further, and found that it is a CM Panic base error. If both SP's are reporting this error, I would replace the flare code with 5.11.17 using a new seed disk.  Otherwise, I would swap out the effected SP.
  • xzuman

    3 Posts

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    0

    Posted December 21st, 2004 08:00

    Hi Eric Bursley,

    I called our local Dell Storage support and they fix this error message as the following:

     

    1-      Switch off the SAN storage from up to down sequentially

    2-      Remove all the hard disk from the PV650 except slot (0 and 1)

    3-     Takeoff the (SP B) out from the PV650

    4-      Connect the serial connection into the connected (SP)

    5-      Power up the PV650 only

    6-     If it boot with no error, switch off the PV650 and Takeoff the (SP A) out from the PV650 and connect (SP B)

    7-      Do the steps (4 and 5) again

    8-      If it boot correctly, switch off, then connect all the (SPs) and return all hard disk back into PV650.

    9-      Switch on the SAN.

    10- After this stpes the problem fixed, thanks for Allah

     

    I am very happy to fix this error, also very happy to have an immediate response from you Mr.  Eric Bursley.

     

    Thanks a lot for everybody work in DELL and for you Eric

     

    Thanks and Regards :smileywink:

    Message Edited by xzuman on 12-21-2004 01:41 PM

    Message Edited by xzuman on 12-21-2004 01:45 PM