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denvergmax
1 Message
0
3219
May 18th, 2009 16:00
AIO 962 Will Not Scan
I have read several similiar or exact posts. I have followed and tried all solutions. I have been at this Dell Dimension 4400 for almost six hours.
To begin with my AIO 962 did everything except scan. Every time I tried either from the front panel or the all-in-one center, "Scan was Not Successful" messages by the hundreds. After following Wizards, trouble shooting, and forum instructions all day, NOW it will not communicate at all.
After completing the suggested Windows and java updates, running the patch to remove and then re-downloading drivers, finding and installing the OCR files, and then re-starting the machines one last time - THEN I get the:
Microsoft Visual C++ Runtime Library X Runtime Error! Program:C:\Program Files\DellPhoto AIO Printer 962\dlbxmon.exe This application has requested the Runtime to terminate it in an unusual way. Contact Application Support Team for more info.
PLEASE GOD in Heaven or someone here - please tell me if there is anything I can do?
glgreens
1 Message
133
0
Posted December 11th, 2009 11:00
I hope someone has replied to you by now. I've had the "will not scan issue" for some time, just worked around it. Today I tried to figure out why it will not scan. Cust Support doesn't seem to have any written help. As my sysetm is a Dimension 3000 Win XP (some years old), there appears not to be too many of us left. I wonder if me using ink that is not dells, ie; ink level is zero, could cause this. BUT, everything else works. I'll keep trying to solve the issue. gary.