Hello All

Need advice on the current issue. We have a Gen5 4 node RP cluster (EX) firmware v 4.0SP2.P1(m.29) at each site. The luns in replication are majorly ESX running on 5.5 with SRM 5.5 from EMC VNX7500 & 7600. When we had deployed the system last year we were able to successfully test failover / failback of the VMs along with test SRM snap with (direct access enable).

Yesterday we happened to test 4 VMs on a single datastore in a CG and the test was successful. We could see the VMs pingable, accessible and everything perfectly fine as it should be. we observed a very strange problem, to enable the direct access mode for the VM snapshot i had to give the control back to Recoverpoint from group policy and then enable direct access which was successful too. The moment i left the screen i saw from recovery page everything disappeared. It looked as if some one deliberately finished the testing either from SRM or from Recoverpoint which was not the case in reality.

We did the same thing couple of times and could see the test snapshot VMs successfully mounted on the hosts, VMs are pingable, RDPs are fine but the moment i take the control to enable direct access which all the time is successfully done the snapshots disappears. The VMs are no more available.

Have anyone faced a similar problem. To me it looks like a bug but not sure as i couldnt find any primus on it

regards

Firoz