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Go to Solutionerror code： SAE-020041 can't display device
I have add a device,but it didnot dispaly.
when i readd it, it show me this
in device list show me this
but in backupfile scg_backup_ELMAPL0525BCBH-20250528-090341.zip /scg/backupData-20250528-090340.zip/ASSET.sql have sql INSERT INTO ASSET VALUES ....10.66.19.35......
how can I delete this or display this device?
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Posted May 28th, 2025 07:08
Hi,
Just to confirm, is the SCG a virtual edition? Have you tried rebooting the SCG appliance? What is the SCG version?
What is the device model that you are trying to discover/add? Have you rebooted the device iDRAC?
Can you check the discovery job history, if the device's IP have been discovered before?
DELL-Joey C
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Dell Technologies | Enterprise Support Services
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Posted May 28th, 2025 10:22
SCG is a virtual edition。how can i rebooting the SCG appliance? version is 5.28.00.14
device model R750 vSAN Ready Node and other same device is normal added.
but in backupfile scg_backup_ELMAPL0525BCBH-20250528-090341.zip /scg/backupData-20250528-090340.zip/ASSET.sql have sql INSERT INTO ASSET VALUES ....10.66.19.35...... so I can't add 10.66.19.35 is normal，but it is just not dispaly in device list.
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Posted May 28th, 2025 12:54
Hi,
please take a look at this article Secure Connect Gateway Appliance (Virtual Edition) for VMware and Hyper-V: How to Reboot the Secure Connect Gateway Containers | Dell US
If rebooting doesn't resolve the issue, try clearing your browser's cache and cookies completely, or access the SCG web interface using a different browser or an incognito/private window. Sometimes, the UI may display outdated information due to cached data.
SAE-020041 A device with this IP address or hostname exists in the secure connect gateway. Hope that helps!
DELL-Erman O
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Dell Technologies | Enterprise Support Services
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Posted May 29th, 2025 03:13
rebooting or access the SCG web interface using a different browser doesn't resolve the issue.
how can I delete the device from database manually?
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Posted May 29th, 2025 06:44
Hi,
The cleanup of database cannot be done by user, will need the SCF Dev team to remote in and perform configuration. You will need to contact SCG support to raise a case with your SCG SWID. The support would also need to collect some docket logs.
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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alsdkjf
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Posted June 27th, 2025 03:11
contact SCG support in china not solved this problem。
today，update SCG to 5.30.00.14，then readd device 10.66.19.35 is normally。