UNSOLVED

JimiDiCapo

updated

23 days ago

J

JimiDiCapo

1 Rookie

3 Posts

0

1283

November 29th, 2021 01:00

User cannot install Drivers via Support Assist for Business

We're deploying Support Assist in our environment which works fine so far and our devices are registering themselves in the TechDirect portal.

From the configuration of the SupportAssist we want that users are able to install drivers on their own without admin rights.

Therefore we've activated the driver updates option for users inside the deployment options and made sure this config was deployed to the clients






JimiDiCapo_0-1638176939182.png

 

However on the users side the option is greyed out and users are unable to perform updates:


JimiDiCapo_1-1638177241840.png

What do we need to do to activate this option?

Is there also any plan to to control this settings via GPO in the future? The current way is very static and not really handy.