Hi,

I have downloaded the installed version of EMC Remote Support Services tool (IP Client). When tested, app gets connect to one of EMC servers to download part of the application in my environment it worked fine.

I have some customers who has already open all ports on their VM and when I launch the application it does not get connection to EMC servers to perform the download. After a couple of minutes the download process fails.

Is there an offline version of EMC IPclient tool ?