Hi bromberg:

There's no useful information in the Dell support article Error Code Received During Installation of SupportAssist Version 4.0 or Above - it only states that error code 1603 means that "A fatal error occurred during installation" and to "Restart your computer and try to install again". I see from your 05-May-2023 post in BJEvS' Installation of SupportAssist that you've also seen this error code 1603 when trying to install earlier versions of SupportAssist. 

What is your Dell computer model, Windows operating system [if Win 10 or Win 11, include the version and OS build number shown at Settings | System | About | Windows Specifications, or open a Run dialog box (Windows key + R) and enter winver] and current BIOS version.  To find your BIOS version open a Run dialog box (Windows key + R), enter msinfo32 to open your System Information, and look for the field named "BIOS Date/Version".

If you go to Control Panel | Programs | Programs and Features is there a SupportAssist or Dell Update utility currently installed on your computer, and if so what is the full program name and version (e.g., Dell | Command Update for Windows Universal v5.2.0)?

Note that I uninstalled all SupportAssist-related software from my Inspiron 5584 about a year ago (I found these programs were too buggy and consumed too many system resources) and I currently use the Dell Update for Windows Universal v5.x utility recommended on my Inspiron 5584 support page to check for available updates for my drivers and Dell software. If I need to perform a Dell hardware diagnostic I run the F12 ePSA (enhanced Pre-boot System Assessment) from my BIOS.  Here are the only two *** installed programs I see now if I go to Control Panel | Programs | Programs and Features and search for "Dell":

*** Note that the Fusion Service is required for the My Dell v2.2.6.0 UWP (Universal Windows Platform / Microsoft Store) app that is listed at Settings | Apps | Apps and Features.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Inspiron 5583/5584 BIOS v1.22.1 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0

I got the same error when starting Dell Update, not just SupportAssist. But I was able to reinstall and start both after uninstalling them once via Control Panel | Programs | Programs and Features.

@XPS8920​ Unfortunately there was no DELL entry for me to uninstall, but thanks for your reply.

I think it's because my PC is >10 years old.

Hello,

First Unistall Dell Peripheral Manager then uninstall the Dell Core Services from the system (control panel).

Then attempting the Dell Peripheral Manager install should successful with last version (DDPM 2.0.1.16)

First Unistall Dell Peripheral Manager then uninstall the Dell Core Services from the system (control panel). Then attempting the Dell Peripheral Manager install should successful with last version (DDPM 2.0.1.16)

Hi DarioRodrigues:

Please note that this topic was started in April 2024 and the OP bromberg was seeing an error 1603 while trying to install an older version of SupportAssist v4.x, not the Dell Display and Peripheral Manager (DPPM) v2.x.

Hi bromberg:

If you still want to try installing SupportAssist v4.x on your system please post back with the information I requested <above> (i.e., Dell computer model, Windows OS, and BIOS version). You said that your system was ">10 years old" and it's possible that it doesn't meet the minimum system requirements posted <here> in the SupportAssist v4.x release notes. If your system is that old I'm not even sure the latest SupportAssist v4.8.1 (rel. 23-Mar-2025) would be of much use to you now if your Dell computer model is out of support and Dell no longer releases new Dell software and hardware driver updates for your system.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Firefox v137.0.2 * Microsoft Defender v4.18.25030.2-1.1.25030.1 * Malwarebytes Premium v5.2.10.182-130.0.5212 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.5.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Dario,

 Thanks for your reply, but my DELL PC does not have a Peripheral Manager or a Core Services to uninstall.

Dan

@lmacri​ Understood: My DELL PC has served me well, and even the BIOS updates that DELL occasionally sends me are not valid. I was hoping it would resolve my occasional freeze issue, but it may be a hardware problem.

Thanks for your follow-up.

Dan

I was hoping it would resolve my occasional freeze issue, but it may be a hardware problem.

Hi bromberg:

The first thing I would suspect is an outdated graphics driver.

If you enter your unique Service Tag at https://www.dell.com/support/home/en-us/products this should re-direct you to the correct support page for your Dell computer model, and the Drivers & Downloads tab on that support page should display a filtered list of the latest Dell software and hardware drivers offered by Dell that match your system components (i.e., your Service Tag), even if an update utility like SupportAssist v4.8.1 and/or Dell Update for Windows Universal v5.5.0 is not installed on your computer.

If you require further assistance please provide your Dell computer model, Windows OS (if Win 10 or Win 11 include the version and OS build number), and BIOS version.  Knowing the make/model and current driver of your graphics device shown in Device Manager would also be helpful.  From my Inspiron 5584 / Win 10 laptop.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Intel i5-8265U CPU * Intel UHD Graphics 620 * Dell Update for Windows Universal v5.5.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Hi Imacri,

  Thanks for your reply, but it looks as if updating my drivers is no longer an option:

Dan

Thanks for your reply, but it looks as if updating my drivers is no longer an option

Hi bromberg:

It looks like Dell stopped posting updates for certified hardware drivers on your OptiPlex 3010 support page at https://www.dell.com/support/product-details/en-us/product/optiplex-3010/drivers in 2021 (which basically renders the latest SupportAssist v4.8.x and/or Dell Command | Update v5.5.x useless on your system, even if you could install them without a 1603 error) but it's always possible that newer drivers are available from the original manufacturer (e.g., Intel, AMD, etc.)***.

For example, my Inspiron 15 5584 has an integrated Intel UHD Graphics 620 GPU on the motherboard (i.e., I don't have a discrete AMD Radeon or NVIDIA GeForce graphics card) and the latest certified driver posted <here> on my Inspiron 15 5584 support page for that Intel graphics device is a v27.20.100.9664 driver (rel. 02-Dec-2021).  However, the Intel Driver & Support Assistant utility currently recommends a newer "generic" v31.0.101.2135 driver (rel 28-Mar-2025) that matches my Intel UHD Graphics 620 GPU and Win 10 OS. I'm still using the old v27.20.100.9664 driver recommended by Dell since it's not causing any obvious issues, but if I ever decide to upgrade my OS to Win 11 I suspect I'll be forced to upgrade my Intel UHD Graphics 620 to a newer v31.0.101.xxxx driver.

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I don't know your CPU model or amount of free memory (RAM), but given the age of your computer there might be little you can do to prevent your system from freezing on occasion if it doesn't have the system resources to run modern browsers and other software that is known to hog CPU and RAM.  If you want to continue troubleshooting your system freezes you'll have to provide basic information like your Windows operating, graphics device(s) make / model and current driver(s), etc. as previously requested.

On thing I would definitely suggest is that you run an F12 ePSA (enhanced Pre-boot System Assessment) hardware diagnostic from your BIOS (see the support article How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer and companion video at https://www.youtube.com/watch?v=inYLxW2_xKo) to see if a Quick Test finds any problems with your hardware.  You should also back up all your personal data in C:\Users\<yourusername> to an external backup drive on a regular basis. If your hard drive, power supply, or some other hardware component is starting to fail it's better to know now or you could soon find yourself with a computer that won't boot up. 

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*** WARNING: I'm not advocating that you install a newer "generic" graphics  driver that isn't certified by Dell unless you are certain your current driver is causing an obvious problem.  There are multiple topics in this forum from users who started seeing BSODs, etc. after installing a newer "generic" graphics driver from the manufacturer (e.g., Intel, AMD, NVIDIA, etc.) that was not certified for their Dell BIOS.  For example, see fabioluzo's 01-May-2024 Vostro 3520 Keeps Crashing, who solved their BSODs by reinstalling the custom Intel and NVIDIA graphics drivers recommended on the support page for their Vostro 3520.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Intel i5-8265U CPU * 8 GB RAM * Intel UHD Graphics 620 * Dell Update for Windows Universal v5.5.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0 * Intel Driver & Support Assistant 25.2.15.9