I'm trying to reinstall the Smart Panel for Epson RX 500 printer, and I have the error message that says:

"An installation support file ''C:\Program Files\Common
Files\InstallShield\engine\6\Intel32\iKernel.exe'' could not be installed.
The filename, directory name, or volume label syntax is incorrect."

I've contacted Epson, and I quote their reply:

"The installer is looking for a file for the InstallShield Wizard. This
issue is with that program specifically. The best way to deal with this
issue is to contact Installshield to see if an update is available for the
wizard."

I've contacted Installshield and submitted the error message and a screenshot. They don't respond, but I'm hoping they will come up with an updated installer for the Smart Panel.

Suggestions?

~lmb59
Dell 4100/Win XP SP2/512MB RAM/PC133/40GB HD