At the beginning of this year I bought 2 new alienware ryzen aurora R10s, one for my wife and I. One worked fine out of the box while the other kept crashing. Since march I have been in contact with technical support. They have sent a repair technician out 3 times where they replaced the GPU twice, motherboard twice, CPU, and hard drive before figuring out that it was a power supply issue. 

Mind you I said this started in march. Today 7/21/2021, we received our 'refurbished' unit that was covered in spiderwebs, including 3 spider egg sacks at the bottom of the case. Upon opening the computer there were multiple dead bugs and spiders inside.  If that wasn't enough, the top grill seems to have had some kind of chocolate or syrup on it. 

After over an hour on the phone once again (mind you I have had close to 24 hours total time on the phone with customer support at this point) they issue me to return the original computer (which they forgot to give me the shipping label for with the refurb). 

Is this how dell treats their customers who spend literally thousands of dollars on their computers? I'm close to 5 thousand dollars in dell products and trying to get this issue resolved is like having a second job.