Raphlou

updated

14 years ago

R

Raphlou

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40 Posts

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1656

July 2nd, 2012 06:00

CX300 Storage processor failure

Hello EMC specialists,

I would like to get your help on a big problem that I have met for the first time :

I have a CX300 system which was fully operational.

I have checked the logs, and I have seen a message that I have not kept, telling that the battery is failed.

I have removed the storage processor and I have replaced the lithium battery, which was completely discharged : 1,2 V for a 3V battery.

After battery replacement, I have verified the voltage on pins, and I have plugged again the storage processor, but now it is unreachable :

At power up, the status LED stays on the phase : 1 flash for 4 seconds.

No activity on drives 0 and 2 for SPA boot.

There is no traffic at all on the serial management bus, and the SP stays not pingable.

I have followed the ESD rules, and the SP was on an antistatic bag when I have changed the battery.

Could you tell me if I have forgotten a specific step, and could you tell me how to restart the system normally ?

Normally I should get :

And this is that I have on SP B :

PhoenixBIOS 4.0 Release 6.0.
Copyright 1985-2001 Phoenix Technologies Ltd.
All Rights Reserved


EMC Snapper Release 3.35

CPU =  Intel(R) Pentium(R) III CPU - S          800MHz
256 MB System RAM Passed 

Copyright (c) EMC Corporation , 2006
Disk Array Subsystem Controller
Model: CX300
DiagName: Extended POST
DiagRev: Rev. 02.57
Build Date: Thu Jun 01 14:42:06 2006
StartTime: 07/02/2012 10:39:49
SaSerialNo: CF2BF044900033


ABabCabcDabcdeEFGabHabIabcJabKabLabMabNabOPQR
Initializing back end FIBRE...

...

...

Thank you very much for your feedback.

Best regards.

Raphlou