I have been trying to get my money back for 2 weeks. I tried customer service and was held for over a hour. Then someone answered and I got put on hold for another hour no results. They need help answering the calls.  I am very disappointed in Dell. They use to provide good service. I want my money back. I canceled my order because I kept being put on delayed for 3 weeks. I have sent several emails about my money back too.   I want results.