On August 28th I logged onto Dell to check rewards around 7:30AM as I knew they were expiring soon. I still had rewards and it said they expired on August 28th. I put an accessory in my cart and the rewards showed up in the payment options. I had to leave for a meeting and came back to compete the transaction at around 3PM EST. The rewards no longer showed up.

I called support and they said yes they expire on 8-28. When I said it was still 8-28 they told me only a different department could correct the issue. I called and waited on hold for over 20 minutes (according to my call history) and was told I needed to be transferred to a different department. My call was dropped instead of transferred. I called again and the operator connected me to a department. I was on hold for about about 58 min (again from call history). When I spoke with this rep I was told they needed a minute to check. Instead of being put on hold, the call was dropped. I called back and waited on hold for 1 hour, 10 minutes. When I connected with the department, I was told that this was an automatic process and they could not credit me for balance, even though they said the rewards are valid May 28th to August 28th. 

I have been on hold for just under 2 hours and 30 minutes and have been told multiple things. Is there a department that handles this?