Dell *used* to be the #1 ranking pc company.  thanks to their inability to treat people individually, we are all grouped as 'incompetent'.  each rep goes through the steps as if it were your first time - no matter how many times you have called/ are calling in. there have been times when after a tech works on my laptop(s), i have problems.  most i can figure out on my own.  last time, they worked on 1, i got a BSOD.  fortunately, Windows recorded the error message and fixed it. (Thanks, Windows.)  purchased 2 laptops (slight difference in config.), within 3 weeks 1 had to be replaced.  have had more problems/ issues with that pc than the other but it shows how inept Dell has become.  i have worked on Dell in offices and thought they were the best, even though i read that Dell for home was a poor choice.  i chose Dell anyway.  how stupid.   i now hate Dell so much that i wish i could turn back time to undo this decision.

a supervisor was supposed to send a letter i wrote and i was supposed to hear back.  Dell HQ was supposed to contact me - NEVER DID.  see - Dell doesn't care as long as they have your money.  i had other laptops for years and never experienced the problems i have had with Dell in the 2 years i've owned them. 

i do NOT trust Dell and would not recommend them to ANYONE - not even an enemy!!!