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neal 69

updated

5 years ago

N6

neal 69

1 Message

0

346

March 1st, 2022 21:00

Lock out

  1. Can't get past Microsoft log in don't have the email or password anymore and when I answer the questions at the link it gives me it say I ain't answered enough question how do I reset the whole computer
  2.  
  • speedstep

    11 Legend

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    46969 Posts

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    Posted March 1st, 2022 22:00

    @neal 69 

    going to have to clear hdd and reinstall clean.

    Then make offline install with local account tell them you dont have internet and make sure no wifi or other access is available.

    This doesnt preclude you from making a microsoft account later but it does allow you to have a local admin that you can login to even when the internet is down.

  • nyc10036

    6 Operator

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    5640 Posts

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    Posted March 2nd, 2022 07:00


    @neal 69 wrote:
    1. Can't get past Microsoft log in don't have the email or password anymore and when I answer the questions at the link it gives me it say I ain't answered enough question how do I reset the whole computer
    2.  

    https://www.dell.com/support/kbdoc/en-us/000124379/factory-reset-restore-or-reinstall-microsoft-windows-on-a-dell-computer