I bought a brand new laptop from Dell.com online with additional warranties to cover all the extra problems less than one year ago, purchased date is 9/18/2015, order # 883670347.  3 months after purchased, I had software problem and called the customer service.  Spent 20-25 hours on the phone, problem could not get fixed and I was asked to ship it to them.  So, I did sent it.  Even Though I was told it takes 5 to 7 business days, took weeks.  Finally, I got it back. Of course, all the software wiped out including office.

A few weeks ago I had hardware problem with the same laptop, called again, still laptop is less than a year old and still have all the additional warranties.  I was asked to ship my computer to them again.   I installed accounting software to run our business.  Explained the person who answered the phone regarding accounting software that I am using, said to him our company is relay on it, without this software I cannot issue payroll, or can not do any other accounting transactions.  I was told it takes only 5 to 7 business days to fix it.  I said many times I have additional warranties please send your technician on side.  I was said I had to ship it to them, no other solutions.  

 Unfortunately, I shipped my laptop on Jun 11, 2016 (17 days ago).  Almost every day, I have been talking with technicians on the phone.  I was told the screen is at backorder, therefore we are waiting for the part.  This is not acceptable and I feel so bad and disappointed  to spend that much money for this laptop.  I could not do any accounting transactions and tried to explain to employees.  This is hurting us very bad.

  I really want my money back and return this laptop to the Dell after getting all my info/software from it.  I just reported to BBB any other suggestions will be appreciated.