Hi brookejp,

how long did you wait?

Please upload a TSR Report: https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9

mail: [Deleted]

Please notify me if you have any further questions or Info´s

regards Martin

Thanks Martin I have email you the file.

Hello @brookejp,

Please, check your private messages, I have sent you a request.

Thank you and regards.

Thanks Diego I have done as requested

Hello again @brookejp,

I have been checking the logs. Thank you for sharing them with me. However, there are no errors in the life controller hardware log. Only the normal events of power on and power off. No warnings and no critical errors.

Regarding the hardware components, you are using 2 Samsung SSD 860. These SSDs are not enterprise certified drives for servers. I suggest you to remove the disks and try to see if the problem appears again.

All the firmwares are updated to the last level. So, apart from the unsupported disk. It seems to me it is not a hardware error. But you can try a Minimun to Post and check if the problem persist. Minimum to POST configuration is the config that has the minimum components required to complete POST. For a T640 below are the minimum configuration to POST:

One processor (CPU) in socket processor 1
One memory module (DIMM) in socket A1
One power supply unit
One power supply unit and PIB (with 2 power + 1 sideband cables
System board

You can try this hardware configuration. If with this Minimum configuration the servers boots and shuts down perfectly. Then you can add components one by one and check until the problem appears.

If you check all this and discard a hardware problem then you can focus on the software. It might be an OS problem, and you should check the OS events. Sadly, the server appears on our systems as it was not sold with an OEM OS. So the support we can offer you is limited. But I suggest you to check the logs and the event viewer to see if there is any error message or crash during shut down.

Hope this helps.

Regards.

Thanks i will try. I will reconfigure the machine back to the "as delivered" specs and see and proceed as you specify.