Article Number: 000126308
iDRAC9 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local), to a shared network location such as FTP, Trivial File Transfer Protocol (TFTP), HTTP, HTTPS, Common Internet File System (CIFS) or Network File Share (NFS), or sends this collection to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.
Log in to the iDRAC GUI. (Fig.1)
Fig. 1: iDRAC9 GUI
Click Start a Collection (Fig. 1).
OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssit collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed and running or (2) Operating system BMC/iDRAC Pass-through is disabled in iDRAC.
Collection Preferences: You can select datasets that must be filtered for Personally Identifiable Information (PII) (Fig. 2).
Fig. 2: Collection Preferences
Select the destination where Collection must be saved.
Click Collect to proceed with Collection generation.
Accept the End User Level Agreement (EULA) to continue the process.
Access iDRAC9 documentation, by selecting the installed firmware version and then documentation.
|Need more help?|
|Find additional PowerEdge and PowerVault articles
Watch Part Replacement Videos for Enterprise products
Visit and ask for support in our Communities
Create an online support Request
PowerEdge R7525, PowerEdge FC640, PowerEdge T440, PowerEdge R540, PowerEdge M640 (for PE VRTX), PowerEdge MX740c, PowerEdge R7415, PowerEdge C6420, PowerEdge R940, PowerEdge R740, PowerEdge C6525, PowerEdge R7425, PowerEdge XE2420, PowerEdge R940xa, PowerEdge MX840c, PowerEdge T640, PowerEdge C6400, PowerEdge R7515, PowerEdge R6415, PowerEdge R740xd2, PowerEdge M640, PowerEdge T140, PowerEdge T340, PowerEdge C4140, PowerEdge R640, PowerEdge R240, PowerEdge R340, PowerEdge R740xd, PowerEdge R440, PowerEdge R6525, PowerEdge R840, PowerEdge R6515, Precision 7920 Rack, PowerEdge XR2, iDRAC Service Module 1.0, iDRAC Service Module 2.0, iDRAC Service Module 2.1, iDRAC Service Module v2.2, iDRAC Service Module 2.3, iDRAC Service Module - Current Versions, iDRAC Service Module 2.4, iDRAC Service Module 2.5, iDRAC Service Module 2.5.1, iDRAC Service Module 3.0.1, iDRAC Service Module 3.0.2, iDRAC Service Module 3.1, iDRAC Service Module 3.2, iDRAC Service Module 3.3, iDRAC Service Module 3.3.1, iDRAC Service Module 3.4, iDRAC Service Module 3.4.1, iDRAC9 - 3.0x Series, iDRAC9 - 3.1x Series, iDRAC9 - 3.2x Series, iDRAC9 - 3.3x Series, iDRAC9 - 3.4x Series, iDRAC9 - 4.xx Series
05 Dec 2020