Export a SupportAssist collection via iDRAC9

Summary: SupportAssist Collection can be manually created through the iDRAC9 web interface on Dell EMC devices with iDRAC9. This article details the step by step procedures to generate and See more

Article Content


Symptoms

iDRAC9 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform problems. iDRAC generates a SupportAssist collection of the system and then saves the collection locally, on the network, or optionally sends the zip file to Dell EMC Support.

For Dell EMC systems with iDRAC7 or iDRAC8, view Export a SupportAssist Collection via iDRAC7 or iDRAC8.

Generate a SupportAssist collection


Video


Step by step procedures

How to configure the iDRAC9 and the LifeCycle Controller explains how to configure the Integrated Dell Remote Access Controller.
  1. Log in to the iDRAC GUI. (Fig.1)
    iDRAC9 SupportAssist Collection Menu
    Fig. 1: iDRAC9 GUI

     

  2. Click Maintenance → SupportAssist. (Fig. 1).
    If the server is not registered for SupportAssist, the SupportAssist Registration wizard is displayed. Registeration is optional. If registration is not wanted click on CancelCancel Registration. Registration must be completed to automatically send the collection to Dell EMC Support. Learn more.
  3. Click Start a Collection (Fig. 1).
  4. Select the data sets to include in the collection. Optionally, proceed with the default selection.
    OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssit collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed and running or (2) Operating system BMC/iDRAC Pass-through is disabled in iDRAC.
  5. Collection Preferences: Select datasets that should be filtered for Personally Identifiable Information. (Fig. 2).
    SLN306670_en_US__5iDRAC9_SupportAssist_Collection_dataset
    Fig. 2: Collection Preferences
  6. Select the destination where Collection must be saved.
    • If the server is registered for SupportAssist workflow, the Send Now option is enabled. Selecting this option transmits the generated Collection directly to Dell EMC Support.
    • Save locally option saves the generated collection on the local system.
    • Save to Network option saves the generated collection to defined CIFS or NFS share location.
      If the Save to Network option is selected, the provided network details is saved as default for all future collections.
  7. Click Collect to proceed with Collection generation.
  8. Accept the End User Level Agreement (EULA) to continue the process.
Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection, learn more about updating firmware and drivers on Dell EMC PowerEdge servers.
Access iDRAC9 documentation, by selecting the installed firmware version and then documentation.
Cause
Dell EMC
Resolution
Dell Technologies

Article Properties


Affected Product

iDRAC9

Last Published Date

03 Mar 2021

Version

4

Article Type

Solution

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