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Export a SupportAssist Collection over iDRAC7 and iDRAC8

Summary: How to export the Tech Support Report (TSR) / SupportAssist Collection over the Dell iDRAC7 & iDRAC8 user interface.

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Article Content


Symptoms

iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local).

This could be a shared network location such as;

  • FTP
  • Trivial File Transfer Protocol (TFTP)
  • HTTP
  • HTTPS
  • Common Internet File System (CIFS)
  • Network File Share (NFS)


The collection may be sent to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.

For PowerEdge servers with iDRAC9, see Export a SupportAssist Collection via iDRAC9.

Generate a SupportAssist collection.

iDRAC7 and iDRAC8 firmware version 2.30 and higher

  1. Log in to the iDRAC UI. (Fig.1)

    Generate a SupportAssist collection
    Figure 1: iDRAC UI

  2. Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)

  3. Click Edit Collection Data. Select the data to include in the collection. (Fig.1)

  4. Select the data to include in the collection. (Fig.2)

    Select the data to include
    Figure 2: Collection Settings

    Operating system and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant operating system and Application Data in the SupportAssist collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed.
  5. Click Apply (Fig.2)

  6. Click Export Support Collection(Fig.1)

  7. The progress is displayed. (Fig.3)

    SupportAssist_Collection_Progress
    Figure 3: SupportAssist collection progress

    Notes:
    Log collection typically takes around 15 minutes to complete, but it may vary depending on customer environment. If it does not complete even after several hours, reset iDRAC and try again.
     How to Reset the Integrated Dell Remote Access Controller (iDRAC)?

  8. After the collection is generated, click OK. (Fig.4)

    After the collection is generated, click OK
    Figure 4: SupportAssist collection complete.

  9. Specify the location to save the SupportAssist collection.
    To send the SupportAssist collection to Dell support.
Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection.
See learn more about updating firmware and drivers on Dell EMC PowerEdge servers.
 

iDRAC7 and iDRAC8 firmware version from 2.10 to below 2.30

Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection.
See learn more about updating firmware and drivers on Dell EMC PowerEdge servers.

Access iDRAC7 and iDRAC8 documentation, by selecting the iDRAC version, then the installed firmware version, and then documentation.

 

Cause

Dell Technologies

Resolution

Dell Technologies

Article Properties


Affected Product

iDRAC7, iDRAC8, Poweredge FC430, Poweredge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630

Product
PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge R220, PowerEdge R230, PowerEdge R320, PowerEdge R330, PowerEdge R420, PowerEdge R420XR, PowerEdge R430, PowerEdge R520 , PowerEdge R530, PowerEdge R530xd, PowerEdge R620, PowerEdge R630, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R820, PowerEdge R830, PowerEdge R920, PowerEdge R930, PowerEdge T320, PowerEdge T330, PowerEdge T420, PowerEdge T430, PowerEdge T630 ...
Last Published Date

11 Apr 2024

Version

8

Article Type

Solution