Article Number: 000126803
iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local), to a shared network location such as FTP, Trivial File Transfer Protocol (TFTP), HTTP, HTTPS, Common Internet File System (CIFS) or Network File Share (NFS), or sends this collection to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.
Figure 1: iDRAC GUI
Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)
Click Edit Collection Data. Select the data to include in the collection. (Fig.1)
Figure 2: Collection Settings
OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssit collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed and running or (2) Operating system BMC/iDRAC Pass-through is disabled in iDRAC.
Click Apply (Fig.2)
Click Export Support Collection(Fig.1)
Figure 3: SupportAssist collection progress
Figure 4: SupportAssist collection complete.
Access iDRAC7 and iDRAC8 documentation, by selecting the iDRAC version, then the installed firmware version, and then documentation.
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PowerEdge R630, PowerEdge M630, PowerEdge R730, PowerEdge T630, PowerEdge R430, PowerEdge R730xd, PowerEdge M630 (for PE VRTX), PowerEdge R530, PowerEdge T430, PowerEdge M830 (for PE VRTX), PowerEdge R820, PowerEdge R420xr, PowerEdge R540, PowerEdge M640 (for PE VRTX), PowerEdge R320, PowerEdge R530xd, PowerEdge R940, PowerEdge R740, PowerEdge R220, PowerEdge M620, PowerEdge R720, PowerEdge R720xd, PowerEdge M640, PowerEdge M820 (for PE VRTX), PowerEdge R830, PowerEdge R230, PowerEdge M820, PowerEdge R640, PowerEdge R330, PowerEdge R520, PowerEdge R420, PowerEdge M830, PowerEdge R740xd, PowerEdge M620 (for PE VRTX), PowerEdge R440, PowerEdge R930, PowerEdge R620, PowerEdge R920, iDRAC7/8 with Lifecycle Controller Version 2.50.50.50, iDRAC7/8 with Lifecycle Controller Version 2.52.52.52, iDRAC7/8 with Lifecycle Controller Version 2.60.60.60, iDRAC7/8 with Lifecycle Controller Version 2.61.60.60, iDRAC7/8 with Lifecycle Controller Version 2.62.60.60, iDRAC7/8 with Lifecycle Controller Version 2.63.60.61, iDRAC8 with Lifecycle Controller Version 2.12.12.12, iDRAC8 with Lifecycle Controller Version 2.14.14.12, iDRAC8 with Lifecycle Controller Version 2.17.17.13, iDRAC8 with Lifecycle Controller Version 2.18.17.13, iDRAC8 with Lifecycle Controller Version 2.30.119.30, iDRAC8 with Lifecycle Controller Version 2.35.35.35, iDRAC8 with Lifecycle Controller Version 2.42.110.40, iDRAC8 with Lifecycle Controller Version 2.45.45.40, iDRAC8 with Lifecycle Controller Version 2.55.55.50, iDRAC8 with Lifecycle Controller version 2.70.70.70, iDRAC8 with Lifecycle Controller version 2.75.75.75, iDRAC8 with Lifecycle Controller Version 2.04.02.01, iDRAC8 with Lifecycle Controller Version 2.05.05.05, iDRAC8 with Lifecycle Controller Version 2.23.23.21, iDRAC8 with Lifecycle Controller Version 2.00.00.00, iDRAC8 with Lifecycle Controller Version 2.02.01.01
05 Dec 2020
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