I have a Vblock system on a customers site that is having issue with ESRS connectivity to a VNXe used in the AMP

As this is an external ESRS Version 2 gateway other than firewall setting to and from the gateway is there anywhere in the GUi or command line that I am supposed to change setting to support an external ESRS

With a VNX you have to set alerts to support ESRS but not seen anything or found any articles reference this

There is a knowledge based article for setting this up but my Powerlink login will not let me open this

https://support.emc.com/kb/198585

any ideas

Normally gateway setup is the realm of EMC  only but want to be sure I have not missed anything

The ESRS setting in the GUI  are for the firmware based adition of the ESRS I believe or do we need to set this