Same issue but with version 3.1.102 that will not update

Same issue.  Please provide solution and/or tests to solve.  Thanks.

Hi, I'm facing the same issue with 3.1.3 version update on Windows 7 - it hangs after '10%'.

I've uploaded the activity log to https://cloud.mail.ru/public/2QdZ/22YmLWRA3

My device is OptiPlex 3020

This is the extract from log file (C:\ProgramData\Dell\UpdateService\Clients\CommandUpdate\Client.log)

[2020-09-19 17:35:30] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Sandbox Directory Status: Nominal
[2020-09-19 17:35:30] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} A 'Initialize' operation, owned by another application ('Service'), is currently in progress.
[2020-09-19 17:35:30] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Ignoring the 'Initialize' operation because it is owned by a another application.
[2020-09-19 17:35:30] {Dell.DCU.Views.UpdateView->INFO} UpdateView Loaded
[2020-09-19 17:35:40] {Dell.DCU.MainWindow->INFO} Event handler mouse left
[2020-09-19 17:36:12] {Dell.DCU.Views.UpdateFilterTabView->ERROR} Exception Occurred.
System.InvalidOperationException: The specified Visual is not an ancestor of this Visual.
at System.Windows.Media.Visual.TrySimpleTransformToAncestor(Visual ancestor, Boolean inverse, GeneralTransform& generalTransform, Matrix& simpleTransform)
at System.Windows.Media.Visual.TransformToAncestor(Visual ancestor)
at Dell.DCU.Views.UpdateFilterTabView.IsOutsideViewport(UIElement uiElement)
[2020-09-19 17:36:14] {Dell.DCU.Views.UpdateFilterTabView->ERROR} Exception Occurred.
System.InvalidOperationException: The specified Visual is not an ancestor of this Visual.
at System.Windows.Media.Visual.TrySimpleTransformToAncestor(Visual ancestor, Boolean inverse, GeneralTransform& generalTransform, Matrix& simpleTransform)
at System.Windows.Media.Visual.TransformToAncestor(Visual ancestor)
at Dell.DCU.Views.UpdateFilterTabView.IsOutsideViewport(UIElement uiElement)
[2020-09-19 17:36:16] {Dell.DCU.Views.UpdateFilterTabView->ERROR} Exception Occurred.
System.InvalidOperationException: The specified Visual is not an ancestor of this Visual.
at System.Windows.Media.Visual.TrySimpleTransformToAncestor(Visual ancestor, Boolean inverse, GeneralTransform& generalTransform, Matrix& simpleTransform)
at System.Windows.Media.Visual.TransformToAncestor(Visual ancestor)
at Dell.DCU.Views.UpdateFilterTabView.IsOutsideViewport(UIElement uiElement)
[2020-09-19 17:36:41] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} A 'Initialize' operation, owned by the 'Service' application, is currently in progress. Block until the operation completes.
[2020-09-19 17:36:41] {Dell.App.Core.ServiceAccessor.InstanceHandler->INFO} Service call try count : 0
[2020-09-19 17:36:41] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Service is busy. Operation is 10% completed.
[2020-09-19 17:36:42] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Service is busy. Operation is 10% completed.

Uploaded the whole file to https://cloud.mail.ru/public/4XR6/2U693ctKk

Any solution?

Seeing the same with update version 3.1.3.

Hope a solution comes soon.

Same Problem here, first all runs smooth. After sucessfull BIOS Update now it hangs on 10% Operation in progress. Tried serveral reboots and waiting  without sucess

Volker

I'm seeing the same issue. Tried repairing and also removing DCU per another post's suggestion and the application is still not working. Tried using Revo Uninstaller and got the same issue. Running V3.1.3 of the Universal Windows Platform version for Windows 10 <ADMIN NOTE: Broken link has been removed from this post by Dell>

I uninstalled the application.
renamed this two folders
C:\ProgramData\Dell\UpdatePackage
C:\ProgramData\Dell\UpdateService
(I had to stop dell services that where running in order to be able to rename the folders. NOt sure which one di it but I stopped every service that began with DELL)

Once the folders where renamed I reinstalled the app. The install created the folders again and now its working.. so looks like something in those folders is telling the app that something is still running.

I'm glad to know that the issue got resolved after creating new user account.