I've had this laptop for a year and since day one had problems with loud fans and overheating. The purchased 1 year warranty expired on June 28, 2020. The top near the screen is nearly always way too hot for comfort and has increased with time.

Recently it's got to the point where the laptop has shut down a couple of times and I'm now worried about my data. I use this 95% for work using a few tabs of Firefox, some light photo editing and spreadsheet/business boring stuff.

I've tried a bunch of things to rectify from the start, including undervolting the CPU and having a pretty restrictive bunch of settings on all the time to stop the top end of turbo boosts.

I use Afterburner to reduce the thermals on the graphics card whens playing light games - never anything modern or GPU intensive. I use Dell Power Manager on the Ultra settings, plus I also have the laptop on a stand with plenty of airflow underneath.

I got the i7-9750H because I understand the i9 throttles and heats up faster, and I keep the fans clean of dust with an occasional bit of compressed air.

Everything seems to be working fine but the thermal on the laptop are completely letting it down to the point of failure. It's just over a year old and out of it's one year support.

What can I do and is there a way of returning this or getting credit for a thermally better model? I had the 2018 9750 and it was great but had similar issues (until it was stolen), this one somehow is worse.