Inspiron 8600 DVD+RW Drive problem

Question

Hello all, I am having trouble (understatement) with my DVD+RW Drive on my inspiron 8600 notebook. It worked well until I updated the Bios and Roxio version. These updates may be irrelevent, however, thinking back to what the problem may be, this is all I can remember. Anyways, It doesn't work anymore. It seems to be a driver problem. When I go to device manager, there is a yellow exclamation point by the DVD+RW drive. Dell support suggested I uninstall the driver and restart. I did, and windows began to install the drivers for it, but then when it was 'done,' it said that the hardware installation was unsuccessful. and the yellow exclamation point continues. I don't know now if this is a hardware problem or driver or what. but I can't find the drivers anywhere on the dell site. this is the NEC nd-5100a drive. Please help.

paulobfuscation · Answer

Did you find any drivers out there? I looked all over... All I found was the documentation. (still without DVD+RW or any CD-Rom drive)

johnallg · Answer

I did find these Advanced Searching the model number:
http://search.dell.com/results.aspx?s=dhs&k=NEC+nd-5100a&cat=sup&eh=4&c=us&l=en

I could not find a firmware update for it even checking the current selling notebook models. Look under the Device Manager's IDE ATA?ATAPI Controllers and see if it is in the PIO mode or DMA.

Message Edited by johnallg on 11-05-2003 12:37 AM

johnallg · Answer

The drivers for the port come from the Windows load (standard IDE drivers).  I was looking at firmware updates, but found none.  If you have two drives that won't work, I would suspect (as long as the Device Manager has no yellow !) either the drives are not seating fully into the connector or the port is blown (motherboard replacement).

Locked Topics – Laptops General

Was this post helpful?