I just found out that they're sending me a 9200 with the LCD part number W5409, which is the LG Philips LPL0000. I had to call Customer Support to ask them what the part number for my LCD monitor is (the MyAccount web site feature did not give this information).

I am going to refuse acceptance of the shipment, unless Dell agrees to give me a free LCD replacement with in-home service (even though I did not buy the in-home warranty). This really ruins my day. I was very excited about my new 9200 (I even sent a friend an email with the subject "DUDE, I'M GETTING A DELL!").

Dell has received enough complaints on this forum, and returns from dissatisfied customers, that they should be aware of this problem by now. I can't believe they are still sending out the dim, sparkly, everybody-who-has-one-hates-it LCD screens.

(I was a Dell customer for just over 3 years.)

Hi

I've a 9200 with 17" WXGA+ (1440x900)

I've run Knoppix... I've a "LPL0000" panel

my LCD is ok or not?

 

thanks and sorry for my bad english!

best regards

I am now getting cross with Dell...
They've replaced my 9200, unfortunately it had the same screen as the previous one with the same problems. I spoke to Tech support and explained that its the Philips screens that are the problem and that it needs to be replaced with a Samsung one, he agreed and went off to try and arrange it. 3 days later he phones back to say that the Product Support department (who ever they may be) had decreed that theres no problem with the Philips screens and that they were not going to replace it.

This whole thing is a joke, a very bad one.

I paid good money for an ULTRA HIGH DEFINITION screen and what i've got is one that's inferior to my brothers Inspiron 1000, which cost him less than £500. Have a look here if you don't believe me:
http://www.granite.34sp.com/dell/

Someone's going to get a right earful as soon as they open for business tomorrow (I'm in the UK but posting here as we don't seem to have a forum of our own)

To edinok - this problem seems to exist only with the WUXGA screen, not with the WXGA+ one; there were a few bad WXGA+ screens at the very beginning but from what I've read they are all fine now, so you shouldn't have any problems.

Guys,

As per Chris M, the W5412 screen is sparkles free. What a joke! I have bought one i9200 recently with the F7116 (UK model). The WUXGS LCD screen is an awful frosted one. Some one must have been sold these defective LCD screens to DELL at very cheap price. This is a shame for DELL to fit these defective LCD into i9200. This is a sheer cheating with their customers. I have already contacted customer care and asked them to send an engineer to replace the faulty LCD with Samsung Y4014. If it NOT happens then the beauty (i9200) will go back to her parents (DELL).

Cheers.

Anybody interested in this thread should also read

http://forums.us.dell.com/supportforums/board/message?board.id=insp_video&message.id=127863


And note that sometimes Part Number W5412 is the bad LG Philips screen, and sometimes it is the good Samsung screen.

I have summarized my experience with this problem into a new thread. It can be found here:

http://forums.us.dell.com/supportforums/board/message?board.id=insp_video&message.id=127970

I hope that helps.


Thanks,
Derek

Im doing a little independent research on your issue with regard to the sparkling/sandy effect on your 9200 system.. please send me your service tags so i can gather and collate information..please dont reply thru this... please send me your service tags thru my personal email at quintails@yahoo.com. also please say if your having problem with the screen resolution or display quality or if you love the it. you response will be more than appreciated. thank you very much...

Again, please include your Service Tag.. say if you like the screen or not... by that, i could compare info and come up with something productive.

thanks in advance

 

I tried contacting support with my i9200 under CompleteCare warranty about the sparkle issue. I was told the laptop department considered it "normal" for this model, and that a replacement would not be provided.

I think if enough complaints are logged, there will be a factory recall on these "defective" LCD's.

I'm about to place an order for 9200, however having read the posts in this forum, I may hold off.

 

As I see it, if DELL has replaced only one screen due to the "sparkle" issue, then this action is as good as an acknowledgement of the existence of the problem. I would therefore assume that DELL can no longer deny that there is a problem with this screen anymore. Given this, DELL must accept that the screen cannot be considered “Fit for Purpose”. If DELL continues to ship this screen as part of the 9200, then they must also accept any additional costs incurred by the customer as required to resolve the issue.

If I place an order for this system, I'm going to attempt to verify the screen model first, otherwise DELL has lost another customer.

---

Diedrupo wrote:

Dell is no longer shipping the Phillips LCDs (the defective one) and is only using Samsungs, to my knowledge. So I think if you get a new 9200 now (and not a refurb), you will be just fine. :)

---

Where did you get this information?

Please provide a reference. Otherwise, you're just some guy making stuff up on a web forum. :)

Okay.  I have read about a million of these compalints here and all over the frigging place, and am giving up.  I was planing on purchasing the 9200 myself, but after a tight race with the zd8000, I am going with it.  This wuxga screen issue is ridiculous, and any company that would allow such a huge problem to escape on a high end notebook is not getting my business.  I'll live with the extra pounds, the warm thighs, and the extra battery with the HP zd8000.  It got higher scores than the 9200 anyway.  I had wanted to get another Dell to replace my venerable 5100, but now it's hello, HP.  I also read consumer reports 2005 buying guide yesterday, which was another coffin nail.  Dell service rates near the bottom of all PC makers.  Hp is not much higher, but a little.  And, I'm not paying for an Apple.  Dell, these people are buying one of your most expensive pc's- FIX THEIR PROBLEM!!!!!  OR, lose more repeat customers, just like me.  Read my service tag and weep.