I agree with you, I have A Dell 962, I just received and am quite happy with. I wish I could get Dell ink anywhere. Just be aware that those Emails you receive with the information contained within pertain to all products you order from Dell. I've been a Dell customer since 99 and order quite frequently, they have always been that way.
I'm not defending Dell, but if you really need ink that bad, you should order before you run out. For me, It's nice not paying taxes on the ink and also getting free shipping, despite being slow, is nice.
Remember, Dell isn't the only one that is trying to monopolize the ink market. Many manufactures have included a chip that makes it almost impossible to refill or use an off brand. And use of other inks will void your warranty if you still have one. For myself, I use original ink, mostly because I do photo work for people, and I need the guarantee that original ink provides, (longevity, fade resistance, etc).
It is possible that when Dell has a large printer base, it would be nice to have their ink sold through major chains. I don't think they've really saturated the market enough, that any chain would want to carry their ink yet anyway. And yes they are in it for the money, it is the sole reason they started rebranding Lexmark printers, and also the same reason Lexmark cartridges can't be used in Dell printers, Dell had to be different just enough to make them the sole providers of ink. Yes, it does seem monopolistic, but not so much more than any other printer manufacture.
Maybe if enough Dell printer owners let Dell know we'd like to buy ink from staples, then they might change.
“I agree with you, I have A Dell 962, I just received and am quite happy with. I wish I could get Dell ink anywhere. Just be aware that those Emails you receive with the information contained within pertain to all products you order from Dell. I've been a Dell customer since 99 and order quite frequently, they have always been that way.”
HR = Thanks for making the comments. At least someone was listening and does understand the issue here.
“I'm not defending Dell, but if you really need ink that bad, you should order before you run out. For me, It's nice not paying taxes on the ink and also getting free shipping, despite being slow, is nice.”
HR = Actually I do pay tax on cartridge purchases. Dell does not list WA State as a state they collect taxes from, but refers to “tax relates to the third party service contract only”. So, it looks like Dell fulfills using 3rd party to WA State, just not at retail. The reason I held off on ordering was because I was looking for alternatives, including finding out how to reset the ink refill system warnings so I can refill on my own. I will continue to try to find this information, if available.
BTW – My refill of the Dell cartridge, using an InkTec kit specified for my printer, is working beautifully, but I expect Dell to shut it down any time with their electronic monitoring system.
“Remember, Dell isn't the only one that is trying to monopolize the ink market. Many manufactures have included a chip that makes it almost impossible to refill or use an off brand. And use of other inks will void your warranty if you still have one. For myself, I use original ink, mostly because I do photo work for people, and I need the guarantee that original ink provides, (longevity, fade resistance, etc).”
HR = I would use Dell too under mission critical printing like you are doing. However, our main printing right now is for my wife’s school documents, which the professors hand out in electronic form nowadays, and she needs to make hand notes for studying, i.e. low quality. Dell has electronic chips that defeats any attempt to fill their cartridges.
“It is possible that when Dell has a large printer base, it would be nice to have their ink sold through major chains. I don't think they've really saturated the market enough, that any chain would want to carry their ink yet anyway. And yes they are in it for the money, it is the sole reason they started rebranding Lexmark printers, and also the same reason Lexmark cartridges can't be used in Dell printers, Dell had to be different just enough to make them the sole providers of ink. Yes, it does seem monopolistic, but not so much more than any other printer manufacture.”
HR = I do believe they are big enough. I got the distinct impression that the Staples guys are very used to Dell customers asking for ink cartridge refills, since they immediately told me that they do not have Dell cartridges and that Lexmark may have a cartridge that could work, but they were not sure which one since Dell doesn’t provide listings.
“Maybe if enough Dell printer owners let Dell know we'd like to buy ink from staples, then they might change.”
HR = Again, exactly why I posted, i.e. to possibly focus some attention to the issue. I would compare this to Ford saying that you can’t buy aftermarket brake pads, fan belts, oil filters or air filters for their cars. I would then be at their mercy for continued support, which they could withdraw at any time they wanted, and would have to accept whatever they gave me including complex service, slow delivery and high pricing. I stand by my statement that I will not buy another Dell printer as long as this policy is in place.
I sure wish I would have looked at this forum, before I ever purchased the Dell printer. I
certainly agree this is very greedy on Dell's part. Now I find out that I can't even refill the cartridges, because I did have them refilled, but Dell's darn message telling the printer it is out of ink, is now keeping me from printing, even though the cartridges are full! This is not right, I should be able to save money buy getting refills. Also, do not order new cartridges when the message of low ink comes on, wait until the printing quality is not good anymore, I was able to get several more months of good quality printing before I ever got streaks or anything bad, and then I took them in to be refilled, but Dell has stopped me there too! So, even though the printer is good, I wish I'd nver got it, I am dissatisfied! I wish I would have upgraded my old HP to a new all in one HP!
I'm happy with my Dell printer thus far. But I also have an HP895 and HP990 both with very pessimistic print drivers that warn me to replace cartridge or as in the case of the 990, tell me I'm out of ink, but can still print many pages. Unlike HP printers though, which allow you to print until you notice bad printing, my Epson 1270 and R800 will stop printing when the drivers say that a cartridge is out of ink. I will soon be ordering Canon 9900 and HP8450, so I'll see how much HP has improved and I'm trying a Canon for the first time.
There is positive and negatives for everything. But for printing out large amounts of pages where color is not critical, then people shouldn't be blocked from refill kits and 3rd party printer cartridges.
SOLUTION: REFILL!!! I have purchased and put into service only two Dell black ink cartridges in the year since purchasing my system w/ the first cartridge lasting about 10 months w/ monthly refilling. Suggest you investigate the IMS refill kit available at Costco for under $17 w/ enough ink for 5+ years or look for it on line. Their 800 help number has been invaluable too. The alternative: you may find yourself needing a new costly cartridge every month or two. Some will say that you may void the printer warrenty by refilling but you will save far more than the cost of a new printer when it comes time to replace it.
Hotstone - After refilling and replacing a cartridge, I always run the several 'maintenance' programs. Before doing so however, I am required/prompted to indicate that a cartridge has been replaced; I always check that the cartridge is a new one and thus have not been hassled w/ further warning messages. I'm using a Dell (Lexmark) AIO 920 printer by the way. Guess I wouldn't put it past Dell to figure out a way to further hassle those of us who refill our own cartridges.
Unfortunately I am convinced that, with the 922 Dell AIO printer, this option has been eliminated. I could be mistaken, it wouldn't be the first time. I dug through all menues and maintenance operations that I could find and have not seen a question or check mark for me designate a new cartridge.
If anyone can point me to how to do this on a 922, it would be greatly appreciated.
It is likely that on some newer Dells, that even if you refill the cartridge you won't be able to use it, because like my Epsons, they will stop printing when then driver says that the cartridge is empty, even if you refill it. A chip keep track, although I've heard that some of these methods can be defeated, although I personally do not know how. Perhaps a "google" search will find a way for you.
recap:
- i refilled my A962 black cart(M4640) when the ink-o-meter said i had about 100 pages left
- kept on printing until a few days ago i hit 0 on the ink-o-meter
- a few pages came out funky but since then have printed about 50 pages that came out fine
- have turned off the annoying dell out of ink messages when printing
- have put black duct tape over annoying orange warning light on A962
- yes ignorance is bliss
- oh and keeping track of pages printed using a 500 page ream
cross posted to "A962 printer - ink refill options"
I am truly sorry that you, too, got shafted on a Dell-related issue.
Tonight I joined this Community Forum. I got answers to a few long-outstanding issues that my owner's manuals (AND Tech Support, if I may add) were unable to resolve.
It is, indeed, dangerous to assume. You know what "they" say 'bout that? I did the very-same thing in thinking that, as for any NORMAL printer, you could get ink carts at any fine office supply store. WRONG! Not for Dell...
Hey, got a strategy for you in getting this company to conform to a promise that they have reneged on. First, don't waste your time with customer reps and getting bounced back and forth between them and different call centers on different continents! Go to the top. Demand it! After all, "the customer is King (or Queen, depending!)". This is precisely what I did when I was not sold a flat-panel monitor at a certain discounted price when I was "promised" it by a certain person (who just mysteriously became "unavailable" early in the fiasco!). After countless telephone calls and e-mails (between November 2003 and March 2004), I got the name of a high-level administrative assistant and I sent a Certified letter (with Return Receipt) stating that I would contact the consumer affairs bureaus of the major television network affiliates in my area if I did not hear back from her in ten days of the date on the receipt. Well, that was the ticket - let me tell you! Not even three days went by before I got a telephone call from the woman, complete with profuse apology and immediate shipment of the flat-panel with an additional discount on top of the one I was already promised!
I know it sounds heartless and cruel, but sometimes you are forced to take this stance with a company. Especially with one that's a multi-billion-dollar business like Dell. It'll work for practically anything. I hope you won't be confronted with a similar situation ever again, but this IS a viable strategy...
bapsplat
105 Posts
0
January 8th, 2005 06:00
Hotstone
4 Posts
0
January 9th, 2005 19:00
“I agree with you, I have A Dell 962, I just received and am quite happy with. I wish I could get Dell ink anywhere. Just be aware that those Emails you receive with the information contained within pertain to all products you order from Dell. I've been a Dell customer since 99 and order quite frequently, they have always been that way.”
HR = Thanks for making the comments. At least someone was listening and does understand the issue here.
“I'm not defending Dell, but if you really need ink that bad, you should order before you run out. For me, It's nice not paying taxes on the ink and also getting free shipping, despite being slow, is nice.”
HR = Actually I do pay tax on cartridge purchases. Dell does not list WA State as a state they collect taxes from, but refers to “tax relates to the third party service contract only”. So, it looks like Dell fulfills using 3rd party to WA State, just not at retail. The reason I held off on ordering was because I was looking for alternatives, including finding out how to reset the ink refill system warnings so I can refill on my own. I will continue to try to find this information, if available.
BTW – My refill of the Dell cartridge, using an InkTec kit specified for my printer, is working beautifully, but I expect Dell to shut it down any time with their electronic monitoring system.
“Remember, Dell isn't the only one that is trying to monopolize the ink market. Many manufactures have included a chip that makes it almost impossible to refill or use an off brand. And use of other inks will void your warranty if you still have one. For myself, I use original ink, mostly because I do photo work for people, and I need the guarantee that original ink provides, (longevity, fade resistance, etc).”
HR = I would use Dell too under mission critical printing like you are doing. However, our main printing right now is for my wife’s school documents, which the professors hand out in electronic form nowadays, and she needs to make hand notes for studying, i.e. low quality. Dell has electronic chips that defeats any attempt to fill their cartridges.
“It is possible that when Dell has a large printer base, it would be nice to have their ink sold through major chains. I don't think they've really saturated the market enough, that any chain would want to carry their ink yet anyway. And yes they are in it for the money, it is the sole reason they started rebranding Lexmark printers, and also the same reason Lexmark cartridges can't be used in Dell printers, Dell had to be different just enough to make them the sole providers of ink. Yes, it does seem monopolistic, but not so much more than any other printer manufacture.”
HR = I do believe they are big enough. I got the distinct impression that the Staples guys are very used to Dell customers asking for ink cartridge refills, since they immediately told me that they do not have Dell cartridges and that Lexmark may have a cartridge that could work, but they were not sure which one since Dell doesn’t provide listings.
“Maybe if enough Dell printer owners let Dell know we'd like to buy ink from staples, then they might change.”
HR = Again, exactly why I posted, i.e. to possibly focus some attention to the issue. I would compare this to Ford saying that you can’t buy aftermarket brake pads, fan belts, oil filters or air filters for their cars. I would then be at their mercy for continued support, which they could withdraw at any time they wanted, and would have to accept whatever they gave me including complex service, slow delivery and high pricing. I stand by my statement that I will not buy another Dell printer as long as this policy is in place.
tricia3cats
2 Posts
0
January 9th, 2005 23:00
bapsplat
105 Posts
0
January 10th, 2005 04:00
I'm happy with my Dell printer thus far. But I also have an HP895 and HP990 both with very pessimistic print drivers that warn me to replace cartridge or as in the case of the 990, tell me I'm out of ink, but can still print many pages. Unlike HP printers though, which allow you to print until you notice bad printing, my Epson 1270 and R800 will stop printing when the drivers say that a cartridge is out of ink. I will soon be ordering Canon 9900 and HP8450, so I'll see how much HP has improved and I'm trying a Canon for the first time.
There is positive and negatives for everything. But for printing out large amounts of pages where color is not critical, then people shouldn't be blocked from refill kits and 3rd party printer cartridges.
Lilsheepck
123 Posts
0
January 13th, 2005 21:00
Hotstone
4 Posts
0
January 14th, 2005 01:00
What do you do about the ink warning messages?
I did refill our cartridge (InkTec) and it continues to print excellent quality, but we are receiving irritating messages everytime:
"Reserve Tank Your black ink cartridge is below the minimum ink level. Print jobs may not print as expected."
We then click the "Continue Printing" choice.
Lilsheepck
123 Posts
0
January 14th, 2005 13:00
Hotstone
4 Posts
0
January 14th, 2005 21:00
Thanks for the tip.
Unfortunately I am convinced that, with the 922 Dell AIO printer, this option has been eliminated. I could be mistaken, it wouldn't be the first time. I dug through all menues and maintenance operations that I could find and have not seen a question or check mark for me designate a new cartridge.
If anyone can point me to how to do this on a 922, it would be greatly appreciated.
Hotstone
bapsplat
105 Posts
0
January 15th, 2005 05:00
cchansenn
1 Message
0
February 23rd, 2005 16:00
jp12345
27 Posts
0
March 4th, 2005 09:00
i also had an A960 before this one, it did had a "new cartridge" selection in its menus, but the A962 does not
ARGHHH !!!
not sure if there is away to get around this
double ARGHH !!!
jp12345
27 Posts
0
March 14th, 2005 01:00
- i refilled my A962 black cart(M4640) when the ink-o-meter said i had about 100 pages left
- kept on printing until a few days ago i hit 0 on the ink-o-meter
- a few pages came out funky but since then have printed about 50 pages that came out fine
- have turned off the annoying dell out of ink messages when printing
- have put black duct tape over annoying orange warning light on A962
- yes ignorance is bliss
- oh and keeping track of pages printed using a 500 page ream
cross posted to "A962 printer - ink refill options"
Hot_Hands
2 Posts
0
April 11th, 2005 06:00
I am truly sorry that you, too, got shafted on a Dell-related issue.
Tonight I joined this Community Forum. I got answers to a few long-outstanding issues that my owner's manuals (AND Tech Support, if I may add) were unable to resolve.
It is, indeed, dangerous to assume. You know what "they" say 'bout that? I did the very-same thing in thinking that, as for any NORMAL printer, you could get ink carts at any fine office supply store. WRONG! Not for Dell...
Hey, got a strategy for you in getting this company to conform to a promise that they have reneged on. First, don't waste your time with customer reps and getting bounced back and forth between them and different call centers on different continents! Go to the top. Demand it! After all, "the customer is King (or Queen, depending!)". This is precisely what I did when I was not sold a flat-panel monitor at a certain discounted price when I was "promised" it by a certain person (who just mysteriously became "unavailable" early in the fiasco!). After countless telephone calls and e-mails (between November 2003 and March 2004), I got the name of a high-level administrative assistant and I sent a Certified letter (with Return Receipt) stating that I would contact the consumer affairs bureaus of the major television network affiliates in my area if I did not hear back from her in ten days of the date on the receipt. Well, that was the ticket - let me tell you! Not even three days went by before I got a telephone call from the woman, complete with profuse apology and immediate shipment of the flat-panel with an additional discount on top of the one I was already promised!
I know it sounds heartless and cruel, but sometimes you are forced to take this stance with a company. Especially with one that's a multi-billion-dollar business like Dell. It'll work for practically anything. I hope you won't be confronted with a similar situation ever again, but this IS a viable strategy...