Switching DSL Service Providers

Question

I am switching from Earthlink DSL to SBC Yahoo DSL...I believe I need to uninstall the Earthlink first and then install the SBC - however, I had all the EL 'stuff' eliminated from my computer.  I access the interent directly through IE instead of going through EL.  Do I need any of the EL software to uninstall the modem/account?  Also, what about my router...do I need to do something to that as well?   ...Can't I just unplug one modem and plug in the other one???   I read this:  http://www.dslreports.com/faq/sbc, but it didn't have any info about my specific need.   And I don't want all the junk that comes with the SBC DSL - how do I avoid that?   Thanks in advance!!  --V

jmwills · Answer

Your new DSL will require a new useranme and password.  YOu should see a netwrok connection relating to your old ISP, just delete it and you can either configure the new connection manually thur the Internet Connection Wizard or let the ISP software do it for you.

V from CA · Answer

So, does that mean I can just unplug one and plug in the other?  I need to know exactly what to do...step by step (I am not very good at this - but soon will be!).  --V

jmwills · Answer

First of all go to Start>ControlPanel>Network Connections and you should see something related to your old ISP account, delete it. Reboot your machine. I will assume your new ISP gave you a CD with the new modem , hook up your new modem to the phone line then power it up.

Now run the program from the CD and you are going to need the username and password they supplied when prompted. That should just about do it.

V from CA · Answer

Yes, I got the whole package: CD, modem, directions, etc.

I went to Network Places and saw nothing about the old ISP - I looked through everything. Is there another place to look?

BTW...the device manager shows only the built-in modem, and not the 'Netopia' from EL.

Also, about a year ago a friend of ours, a computer tech, re-vamped this computer because of serious security leaks & viruses (my husband used to use this computer for telecommuting) - he had to dump the contents and start over. He asked if we wanted any of the EL stuff and we said no. Does that have anything to do with anything? --V

jmwills · Answer

No, there would be nothing else to delete.  The v.90 modem is used for dialup, so just leave that alone.  Run the utility from SBC and it shold be self explanatory.  Mt brohter-in-law in Yorba Linda uses them and the portal it creates is quite user firendly.  You will actually access thur a web browser if you have the same modem they do, which has a built in wirless router.

V from CA · Answer

Thanks...I'll give this a shot a little later when I have more time.  I'll let you know how it all turned out.  Thanks!  --V

Networking, Internet, & Bluetooth

Was this post helpful?