Yep, if you accidentally dropped it. But could also be plastic fatigue. When did you notice this? Was there an incident that caused it to happen? How old is it? What model? Is it one of the models that has excessive heat (this accelerates plastic fatigue)? We could really use more info. The accicdental coverage is great but only covers accidents, child/dog knocked it off my desk or I was taking a drink of my coke and my spouse goosed me and I spilled coke all over it. Fatigue on the other hand is not an accident, it is a failure in the craftmanship and/or materials and would be covered under the other part of your warranty. Either way if you want answers here, good ones anyway, give us something to work with. :smileytongue:
I have an I8000 that the hinges just simply became loose after 2.5 years. The screen was loose, just like you described. I called Dell and described the problem and they dispatched someone to my house to fix it. I have the at home warranty service. A year and a half later, it is still working just fine.
jfarmarl
58 Posts
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December 30th, 2004 03:00
Bay Wolf
4.4K Posts
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December 30th, 2004 05:00