Next, I followed these instructions from the aoutomated e-mail at Dell Support:
1. Unplugged the adapter from the wall and the system. Waited 5
seconds and plugged the adapter back into the wall. I got a steady
green light on the adapter. Made sure the adapter is plugged directly into the wall; no
surge protectors, UPS's, or extension cords.
2. Tried another wall outlet in another room that was previously hooked up with a working lamp.
3. Checked the connections. Made sure the AC adapter connector had a tight fit and the
connector on the system does not have any pins that were pushed in or bent.
4. Made sure the power light is lit on the power brick. It was.
5. Made sure the cord is firmly seated in the computer.
6. Green LED light on laptop is not on. Battery is now dead, as I guess it has been the primary power for the last few hours. AC Adaptor has worked fine for months.
It appears as though the problem is between the AC adaptor and the laptop getting the juice from it. This is the first problem I have had with it. The adaptor does not have any kinks in it, nor is it otherwise twisted.
Steve, you've done all you can do apart from obtaining a new battery and seeing if that cures things (borrow one off a mate?) without a charged up battery you'll not be able to "update the BIOS" (bobT) or run the DELL DIAGNOSTICS will you? Nor will you be able to see if anything has been inadvertantly changed in the POWER options in Windows.
You can however check to make sure that none of the pins on the power input of the 'puter are bent or broken and try 'jiggling' the power cord at the computer end (around the area of the output plug and the supressor 'sausage'. This area is reportedly a 'dodgey one' on many a power brick
If it turns out not to be a battery prob or a power brick fault then the mobo is prime suspect and maybe a warranty return(if applicable) will be required.
SteveHarrelson
3 Posts
0
November 25th, 2003 21:00
things that may be helpful in knowing:
1. The Green LED on the laptop is not on.
2. The Green LED light on the AC adaptor is on.
SteveHarrelson
3 Posts
0
November 25th, 2003 21:00
seconds and plugged the adapter back into the wall. I got a steady
green light on the adapter. Made sure the adapter is plugged directly into the wall; no
surge protectors, UPS's, or extension cords.
2. Tried another wall outlet in another room that was previously hooked up with a working lamp.
3. Checked the connections. Made sure the AC adapter connector had a tight fit and the
connector on the system does not have any pins that were pushed in or bent.
4. Made sure the power light is lit on the power brick. It was.
6. Green LED light on laptop is not on. Battery is now dead, as I guess it has been the primary power for the last few hours. AC Adaptor has worked fine for months.
It appears as though the problem is between the AC adaptor and the laptop getting the juice from it. This is the first problem I have had with it. The adaptor does not have any kinks in it, nor is it otherwise twisted.
bluetracker
2 Intern
•
369 Posts
0
November 25th, 2003 22:00
Hulloooo DELL BobT....you out there?
Steve, you've done all you can do apart from obtaining a new battery and seeing if that cures things (borrow one off a mate?) without a charged up battery you'll not be able to "update the BIOS" (bobT) or run the DELL DIAGNOSTICS will you? Nor will you be able to see if anything has been inadvertantly changed in the POWER options in Windows.
You can however check to make sure that none of the pins on the power input of the 'puter are bent or broken and try 'jiggling' the power cord at the computer end (around the area of the output plug and the supressor 'sausage'. This area is reportedly a 'dodgey one' on many a power brick
If it turns out not to be a battery prob or a power brick fault then the mobo is prime suspect and maybe a warranty return(if applicable) will be required.
icex-
41 Posts
0
November 26th, 2003 00:00
Dell-BobT is busy probaly..
This is why I am making a chat server for quicker answers to questions.
Try it on anothere inspirion 1100 system, if possible.
Call tech support and explain the problem.