it is an internal flaw with the motherboard anmd it is not uncommon. dell just replaced my first inspiron because it wouldn't power. guess what? the replacement won't power up either. this company has created so many impediments to genuine customer service that i honestly think they simply don't care what their customers think. call their technical support and ask them about the motherboard issue. they will hem and haw but eventually admit that it is an issue and they've known about it for some time. i think we need to assemble a group of uisers who have been ripped off and start a class action suit.

same problem with my laptop, it also an inspiron 1100, i was told it was the motherboard!

 

same problem with my laptop, it also an inspiron 1100, i was told it was the motherboard!

 

Inspiron 1100 will not power up

Inspiron 1100 will not power up

Please help!!!!!

I am getting the runaround from tech support to customer care and no one wants to take responsibility.  Since I am still paying for my computer it really hurts!!!!

I have written a registered letter but have not reply.

I have sent numerous emails to electronic stations and never get a human answer!

I guess if I stopped making payments, they would be there to help.

It seems that a lot of us have the same problem.  They have to stand behind their product!  They can afford it much better than we!  Is this how they get rich?

I am shocked and appalled !!!!!

the runaround is classic dell. the call in centers in india have orders not to pass on complaints any higher than the supervisor staff. the supervisors can, in theory, pass on your complaints top a dell customer service representative based in the united states (usually centers in either mississippi or oregon) but don't hold your breath. the last time i spoke with a supervisor in india and demanded a number in the united states he gave me the main number for dell in texas. when i called that number the operator informed me that they could not pass on  my call to anyone at headquarters. she then connected me back to the call center in india.

dell specifically designed its tech support to exclude american contacts. there is literally no place to go. people have sent registered letters to dell hq in texas and the letters come back as addressee not found.

one time a supervisor in india..and they give themselves names that are extremely un-indian like ..... lindsey and milo and daisy are just a few that i spoke to ..... admitted that the motherboards are messed up on the laptops and that its a manufacturing issue. if you press this point with them you might get satisfaction.

in my case i was able to return the whole piece of junk laptop  within the 21 day return policy. but only yesterday, 84 days after making the order, did dell finally reverse my credit card charge, and i had to call customer service every three days to make sure this finally happened.

what you can also try is to call the main number, they have an 800 number btw and ask for customer service centers in oregon or mississippi. tell them you had the number but lost it, or were just disconnected. this worked for me. once you get a person in a us based call center you can (1) get a real name and badge number (2) usually get a call back.

i ended up buying a gateway. the customer sevbice and technical support are based in utah, and although i haven't needed either..the laptop works flawlessly..its good to know i can can get a person working at an address i can find. dell, i believe anyway, placed their call centers out of the country because it makes the consumer more remote and less able to do anything about unsatisfactory service.

 

good luck people

I think that we have to deal with this as a group.

I do not know what steps should be taken next.  But I am not wealthy enough to buy another computer while I am still paying for the defective one.

Also, I run a small business from that computer and now I have no access to client emails, etc. since my system has been done since January of this year.

I am seeking some advice and I think that if we can do something collectively, we may have a better opportunity to be heard.

Will post again when I know what next steps are but in the meantime, anyone that is interested should let me know.

I think I saw a few dozen of these same complaints.

 

Thanks!

By magic my laptop turned on after one week I left it on my room, SInce then has been 15 days working with no problems. I really hate to work with a piece of xxxxx , that I know it can left me on the street.

I would try to sell it.

 

This is with an Inspiron 1150 -- It worked fine, and it'll power up on battery, but I think the power connector inside the laptop is loose, so it won't recharge the battery, run off of AC power, or even detect the power adapter. Is this the same problem?

---- Mydnight out ----

Not quite the same problem I'm having. Once my 1100 is turned on it will charge the battery fine or run off the AC without a hitch. The issue I have is I don't feel I can ever turn off the 1100 again.

inspiron 1100 diagnosed as dead motherboard.  did a search on the dell forums, lotsa inspiron 1100 have same issue, dell should replace them all free or for a minimal charge, as good will.  if i get no satisfaction, i am filing a complaint with the BETTER BUSINESS BUREAU, cause this is a quality issue.  Of course this will not resolve my issue, dell won't care.