6000 needed repair in a week

Question

I received my Insipiron 6000 on May 16, and on May 22 it would not boot. The power light would turn on but the screen would be blank. I ran diagnostics with a dell tech on the phone and he determined it was something that needed to be dealt with in the depot. I sent it to the depot May 24, they got it May 25, and it is now in transit back to me. My question, or worry rather, was that should I have used the 21 day return policy and gotten myself a new computer? And the next question, is this something that I should be worried about? The dell tech made it sound like it was either a CPU or Motherboard problem, and I am very unfamiliar with those aspects of the computer. I can deal with hard drive/memory issues, but motherboard problems seem expensive and hard to deal with. Thanks in advance

woochman · Answer

I would have gone for the brand new replacement since you're within your 21 days.  I did because of a display issue.  He tried to start with the Depot stuff, and I assertively told him that this was unacceptable given that I was in my 21 day replacement window.  You don't want to end up with a lemon if this does not repair the problem.

SR45 · Answer

When you get it back, use it twenty four seven to see if its fixed.  If not, and you are still within the 21 day return period, send it back.  Or, just send it back as soon as you get it, telling the tech support that you want to return it, because of the problems you had on a brand new system and now worried about something else going wrong.  Don't let them stall you, not one minute.  Just demand a return....Never, ever send something back for repair during the return period, only after the 21 days have expired....Good luck

rickmktg · Answer

Remember that 21 days starts from invoice/ship date, NOT from when you receive it.

woochman · Answer

Since I had a pre-existing issue regarding my display, I was able to get a brand new machine 5 weeks after my ship date.  If you see something that concerns you about your machine, call it in within the 21 day window, and get a case #.  My replacement was dispatched 5 weeks after my machine's ship date, beacuse I had a pre-existing issue from the first week.

malaflam · Answer

I had the same problem with my 6000. I sat on the line last night with customer support as I took my computer apart and put it back together with no results. They suggested I send it in to get services but I decided I'd rather get a new one...I'd say if you have the chance to get a completely different one take it. Your post scares me though and makes me think this could be a problem with the 6000 that I may run in to again down the line.

shir0 · Answer

You're within 21 days from your Invoice Date??? You're in luck. Ask for a replacement immediately. Dell did not call those first 21 days Total Satisfaction Period for nothing.

Marshall_600m · Answer

I've always wondered this...

What if I get a lemon, and Dell replaces it within 21 days... with another lemon? Let's say it's got a bunch of dead pixels. But now it's beyond 21 days. Can I still replace it?

rickmktg · Answer

@Marshall_600m wrote:

I've always wondered this...

What if I get a lemon, and Dell replaces it within 21 days... with another lemon? Let's say it's got a bunch of dead pixels. But now it's beyond 21 days. Can I still replace it?

If it has more than is acceptable, Dell will repair or replace at their discretion. Once outside the 21 day period, you have no leverage.

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