Remote Serial Console on SC1425 help needed

Question

In the past year, I've somewhat successfully remotely installed around 300 1750s, 2 2850s, and 15 1850s. On all of them, I've used the same types of serial consoles, the same ethernet cables, and the same RJ45-DB9 Adapters. Using these same serial consoles, Adapaters, and ethernet cables, I am unable to utilize the remote serial on the 2 dozen SC1425s I just got in. The documentation is kind of useless, since Dell basically takes the same documentation and just relabels it for each brand of server. What I'm trying to understand is what are the correct options? I've tried different speeds. I've tried redirection after boot. I've tried redirecting through BNC (which is pointless, because IPMI 1.5 Does NOT support Serial over LAN). Nothing. Redirecting Console to Com 1, I am able to see the remote console, but not interact with it. This is really annoying.

mthbp · Answer

Based on the fact that 20 other people have asked this question, and the fact that three calls to Dell Techsupport, and one call to my sales rep, should I assume that remote serial just does not work in the sc1425?

mthbp · Answer

Is there some magical neverneverland of tech support where I can get this fixed?

mthbp · Answer

Maybe if I flap my arms like wings?

PowerEdge Hardware General

Was this post helpful?