Inspiron 9300 17' Ultrasharp widescreen XGA+ Display pixelation problems

Question

Help!   I just received my new 9300 and any image or graphic on the internet (including the Dell homepage) is distorted and pixelated.  I've checked the screen resolution setting and it is set correctly, according to Dell (1440x900).  I'm sure I'm missing something obvious, but if anyone can point me in the right direction to getting this fixed, it would be great.  Images opened through photo software (dell, nikon & photoshop) look fine - the pixelation is limited to Internet Explorer, but includes .jpgs, .gifs & .bpms, basically anything that is not a font.    I'm going to go blind trying to look at the internet like this.   Any ideas?    Many thanks in advance, Mary

jschaeffer · Answer

I'm having the same problem.  It doesn't apply to icons either.  I wonder--is it because of the graphics card?

the_marys · Answer

Unfortunately, I'm not well-versed in graphics cards.  I bought this computer for just about everything but gaming, so I'm not sure if it's possible to uninstall it or if I even should. Hopefully someone can help us out...

bacillus · Answer

Two other things that you need to check:

1) in display properties> settings> advance, make sure that your dpi is set to 96.

2) in display properties> appearance> effects, under "use the following method to smooth edges of screen fonts" choose ClearType.

someoneinseattl · Answer

My Inspiron 9300 which I received 3 days ago seems to have the same problem with the_marys'. I will follow your suggestion when I get home this afternoon.   Thank you.

Dexel · Answer

I have the solution!

Start -> run -> regedit

search for "USEHR"

change the hex value from 1 to 0.

Restart, and voila!

If you need a more specified guide, call support. they have had this call many times.

//Dexel

the_marys · Answer

Thank you, thank you, thank you!    Dexel - the world is much clearer now thanks to you - that worked brilliantly (and I never would have figured it out on my own).  Many thanks!   Mary

veesh · Answer

Someone else suggested: 'I have the solution!Start -> run -> regeditsearch for 'USEHR'change the hex value from 1 to 0.Restart, and voila!' This appears to correct the problem just the same as changing the dpi to 96.  Does making this change in regedit have any other effects other than screen appearance?

Dexel · Answer

It disables the 120dpi. instead of changing it.   And youre welcome mary :)   //Dexel

kalyan120 · Answer

Thanks a lot. This really works very well. But I still see some glare images when I do "Alt+Tab" to go to the other programs. Also, the icons in my Windows Tray are not sharp enough as they would be. Any ideas why this is happening?

Thanks,

Kalyan

islandnard · Answer

Just got my 9300, had it less than 48 hours and was getting ready to send it back until I read your post.  Any other ideals in improve the screen? islandnard

sunilspc · Answer

I got the pc this evening and I am still trying to get this resolved after 2-3 hrs. Any other suggestions. I see that there are red lines in between the characters.

tariqadkhan · Answer

OH MY GOD! man thank you so much, it is perfect now, i can actually see a clear webpage. the dell logo is clean and clear. thanks alot!!!

beth411 · Answer

I am having the same problem.  Talked to a couple of Dell techs and tried several settings and they did not work.  Unfortunately, they will not take the unit back because it is beyond the 21 days.  I have checked the forum and there are others having the same problem.  I very disatisfied with the response from Dell.  It is obvious that this is a problem with the inspiron 9300 and they need to find a way to fix it.  I am going to maximize my warranty since I can not return it and if they do not fix it I will talk to an attorney about getting ALL of my money back.

beth411 · Answer

Message Edited by beth411 on 10-18-2005 09:15 AM

tariqadkhan · Answer

why dont you try wat u found on this forum? go on start and select run and type regedit. while in regedit u search for usehr and wen the window comes up change the number from 1 to 0. it works trust me , i was just as frustrated as u were!

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