I remember someone posting on this forum that some of the Alienwares are having the same problem with screens as the i8600's (as they use some Hitachi screens with their SXGA displays as well).
Tired of Dell? Go to AlienWare. I too have suffered Dell's LCD denial way back when on an Inspiron 800 - 15" UXGA Sharp. Only difference was the dreaded "Dim Screen". Seems to be a pattern with Dell and Laptops.
Tired of Dell? Go to AlienWare. I too have suffered Dell's LCD denial way back when on an Inspiron 800 - 15" UXGA Sharp. Only difference was the dreaded "Dim Screen". Seems to be a pattern with Dell and Laptops.
one has to be seriously insane to buy an alienware overpriced notebook. you get the exactly same thing at sager for less, since they all are clevo notebooks.
ok, alienware looks cool but they are still overpriced...i dont wanna pay 500 bucks more just for the look
I am still here, but I was away for a few days over the holidays, and I had other duties that kept me from posting.
Unfortunately, I have nothing new to report yet, except that our engineers are looking into the problem. I do not have an estimate on when I will receive any additional information, or a solution. I am trying to get the specifications for the Hitachi display, especially the response time, but I have not heard anything.
For the person who asked a few pages back, and anyone else who cares, I called it a Scrolling blur issue, because that is more descriptive of the symptom. If I say "response time" then some people will say, "what?" If I say "scrolling blur," then you all say, "Oh yeah." Knowledgeable users understand the cause as well as the symptom, but someone coming to the forum for the first time will recognize the symptoms without knowing the cause.
I do not know that the Hitachi displays are substandard, or faulty. I DO know that many of you are dissatisfied with your systems, and that is important to Dell. Please remember that posting to the forum is not the same as contacting Dell Technical Support. We would like the opportunity to make you a satisfied customer. Technical Support can help you with arranging service to replace your LCD. Customer Service can help you with returning your system if you choose that option. Please do not wait past your first 30 days to report that you have a problem. Again, posting here is not the same as contacting Technical Support, and you need to contact Technical Support to report that you have a problem.
Our engineers are looking into the problem, but I do not have an estimate on when they will have any information I can pass on to you.
I will be here, reading the posts, and I will post again whenever I have new information.
Thank you very much Rollie. Your post makes me feel a bit better about the situation. I have contacted tech support by email, but due to a very busy tavel schedule I have not had a chance to resolve the issue. My 30 days is almost over and I do not have time to return the computer and reorder. I will buy another brand if I have to. I am very pleased with the computer besides the clarity and bluring with some games, and the bluring you get when moving a window, scrolling, etc.
I will glady go over the 30 day mark and not return the system if I feel like Dell is willing to work with me and I can get a display that doesn't cause me a headaches to use. So I am asking, will Dell replace my screen in a timely matter if I talk to tech support? In an email they already said it shouldn't be blurring that bad. I will only be at home for 30 days and then I will be traveling for another 6 months off and on so I need to correct this quickly.
Basically, is Dell willing to work with me, and give me a display I am happy with if I don't return the system?
Thank you again for you patience and time with this issue.
For anyone new at using notebooks; I'd just like to point out that
ANY LCD screen text will blur to
some extent while scrolling or moving a box of text around the screen. Even a CRT will blur if you move the text fast enough, because the eyes can't keep up with the movement (the hand IS quicker than the eye!). I suppose it's left up to personal perception as to what is - or is not - acceptable. I think there should be a distintion between text blurring because of the movement, just as objects on a television screen will blur if moving fast enough; or, text actually becoming out of focus and/or leaving trails. I'm not sure if I'm explaining myself too well. Yes; my 'sharp screen' text will be difficult to read if I move it around the screen, or even not readable at all (if moving fast enough) because my eyes can't keep up with the movement and one line
seems to run into the next, although the text itself is still clean. The bottom line is; I
CAN read text that's moving, if it's not moving too fast.
I haven't used this 'problem' screen. I have had bad screens in the past (one might have been a Hitachi). One bad one was replaced with a beautiful IBM SXGA. I think that if the text is blurring (as in leaving trails; like mouse trails) or becoming out of focus (as in the lens on a camera) then there is
DEFINATELY a problem. I'm thinking that one person's perception of blurring is different than the next persons'. I hope this post made some sort of sense to people.
P.S.: I'd rather work on my 15" UXGA than my 17" Viewsonic monitor any day of the week.
...only thing is - my desktop has a Radeon 9600XT Ultra which more than doubles the FPS in games; plus it's DX9!
If you contact Technical Support and the technician tells you that your screen should not blur like that, he or she should be willing to arrange service for that system. How long that service takes to complete may vary slightly, but it should be less than a week. The replacement screen should not have any problems.
Well LeeAbe, I would guess things could get even more complicated once your 30 days is over. Thats why I didnt hesitate to return the WSXGA+ and order a WUXGA. I went for what is guaranteed now, rather wait later when you dont have that much leverage.
I know its probably not the ideal situation for you considering the process it takes.
I'll let you know though that customer service from Dell has been good to me recently, except the first time I called. I was setup a return right away with no questions asked.
I suggest contacting directly by phone to get things done more quickly. I know because I tried via email for a couple weeks after having a bad experience the first time I called.
The first technician working with me said the LCD should not be blurring like that. But I told him I would wait a bit longer and see if I could deal with it or not, because I would rather not be sending the screen back for another Hitachi that looks less than good. I later decided I couldn't keep the system and replyed to the last email I had with that technician and the new tech I got told me to return the system for credit and get a new system.
From what I have read here this will take a lot longer than just replacing the screen. I guess I could keep calling until I get a technician who agrees that the screen needs to be replaced. I get a headache trying to play some games with it (other games are fine, go figure), but I guess the last tech I talked to thinks its all in my head or something.
So I went to the government employee government CS page and filled out the form to return it but still haven't heard back (only been 11 hours since). Last time I did this they kept telling me to upgrade drivers for a video card I didn't have and then kept losing "critical" information in my email. They wouldn't give me a return number.
Rollie you say that Dell wants me to be happy with my computer, but everyone their seems to be doing their best to avoid the problem. I am very friendly in my emails too, so maybe I need to be a jerk?
Why is this so difficult? Either replace the screen or let me send the thing back. I just wish I was done with this whole issue.
Thanks kre8tvt. If I knew Dell could refund me the money for the first one, and order a new one and get it in less than 30 days I would do that. Reading one of the CS forums a while ago it sounds that it will take 30 days just to get the credit back. I have until Feb 11 then I will be on the road again and won't really be anywhere stable until September.
People seem to be getting Samsung displays now, so I wouldn't be as worried if I got the screen replaced.
Oh, and I wish I could just call. Dell Tech Support will talk to me, but Customer Service won't give me the time of day if I call them. I have to talk to the goverment employee CS, who seems to be non existent since they don't answer their phones, and when they do reply to email, they are clueless.
This has turned into an issue with me, just getting help from Dell. Why would I want one of their computers if they are so hard to get help from (well in truth some people there have been great)? It's funny because the government agency I bought the computer through already told me to return it and I will get full credit and they will pay for the postage of sending it back.
Maybe Rollie could give me a good phone number for Gov employee CS? When I get transfered to them I get disconnected or no answer.
Try a real time strategy or top down RPG game njdevil. Something like Warcraft 3, Age of Mythology, Divine Divinity, or someone else pointed out, Diablo 2. First person shooters are fine, but those games I mentioned above everything becomes unfocused and hard to see. Makes it a real pain.
I just wanted to add my 2 cents to the whole thing. I ordered my i8600 with the ati radeon 128 and wsxga in mid december, got it a week later. looks great, runs great. sharp, bright, even, fast with games. i tried the max payne2 demo on here with the highest graphic settings at 1680x1050 res and it runs smooth and beautiful.
Maybe they fixed whatever the previous problem was? I was curious what brand of screen I had. I took out the 2 screws on the front lower (on either side of the Dell logo) and pulled the lower plastic forward a little... Hitachi. Hmmm. looks good here!
sakor1
2.2K Posts
0
January 7th, 2004 04:00
I remember someone posting on this forum that some of the Alienwares are having the same problem with screens as the i8600's (as they use some Hitachi screens with their SXGA displays as well).
stu
alienware_sold
5 Posts
0
January 7th, 2004 04:00
Tired of Dell? Go to AlienWare. I too have suffered Dell's LCD denial way back when on an Inspiron 800 - 15" UXGA Sharp. Only difference was the dreaded "Dim Screen". Seems to be a pattern with Dell and Laptops.
Alienware
Kick Dell to the curb, Alienware rocks. Protest Dell by NOT giving them your $$$.
alienware_sold
5 Posts
0
January 7th, 2004 04:00
Alienware Area 51 Laptops with 16.1 UXGA
alienware_sold
5 Posts
0
January 7th, 2004 04:00
Tired of Dell? Go to AlienWare. I too have suffered Dell's LCD denial way back when on an Inspiron 800 - 15" UXGA Sharp. Only difference was the dreaded "Dim Screen". Seems to be a pattern with Dell and Laptops.
Alienware
Kick Dell to the curb, Alienware rocks. Protest Dell by NOT giving them your $$$.
debian75
64 Posts
0
January 7th, 2004 09:00
one has to be seriously insane to buy an alienware overpriced notebook. you get the exactly same thing at sager for less, since they all are clevo notebooks.
ok, alienware looks cool but they are still overpriced...i dont wanna pay 500 bucks more just for the look
Rollie_R
2 Intern
•
2.2K Posts
0
January 7th, 2004 21:00
All,
I am still here, but I was away for a few days over the holidays, and I had other duties that kept me from posting.
Unfortunately, I have nothing new to report yet, except that our engineers are looking into the problem. I do not have an estimate on when I will receive any additional information, or a solution. I am trying to get the specifications for the Hitachi display, especially the response time, but I have not heard anything.
For the person who asked a few pages back, and anyone else who cares, I called it a Scrolling blur issue, because that is more descriptive of the symptom. If I say "response time" then some people will say, "what?" If I say "scrolling blur," then you all say, "Oh yeah." Knowledgeable users understand the cause as well as the symptom, but someone coming to the forum for the first time will recognize the symptoms without knowing the cause.
I do not know that the Hitachi displays are substandard, or faulty. I DO know that many of you are dissatisfied with your systems, and that is important to Dell. Please remember that posting to the forum is not the same as contacting Dell Technical Support. We would like the opportunity to make you a satisfied customer. Technical Support can help you with arranging service to replace your LCD. Customer Service can help you with returning your system if you choose that option. Please do not wait past your first 30 days to report that you have a problem. Again, posting here is not the same as contacting Technical Support, and you need to contact Technical Support to report that you have a problem.
Our engineers are looking into the problem, but I do not have an estimate on when they will have any information I can pass on to you.
I will be here, reading the posts, and I will post again whenever I have new information.
LeeAbe
49 Posts
0
January 7th, 2004 22:00
I will glady go over the 30 day mark and not return the system if I feel like Dell is willing to work with me and I can get a display that doesn't cause me a headaches to use. So I am asking, will Dell replace my screen in a timely matter if I talk to tech support? In an email they already said it shouldn't be blurring that bad. I will only be at home for 30 days and then I will be traveling for another 6 months off and on so I need to correct this quickly.
Basically, is Dell willing to work with me, and give me a display I am happy with if I don't return the system?
Thank you again for you patience and time with this issue.
RandyB
518 Posts
0
January 8th, 2004 12:00
Message Edited by RandyB on 01-08-2004 09:38 AM
Rollie_R
2 Intern
•
2.2K Posts
0
January 8th, 2004 16:00
LeeAbe, and anyone else with this issue,
If you contact Technical Support and the technician tells you that your screen should not blur like that, he or she should be willing to arrange service for that system. How long that service takes to complete may vary slightly, but it should be less than a week. The replacement screen should not have any problems.
kre8tvt
31 Posts
0
January 8th, 2004 20:00
I know its probably not the ideal situation for you considering the process it takes.
I'll let you know though that customer service from Dell has been good to me recently, except the first time I called. I was setup a return right away with no questions asked.
I suggest contacting directly by phone to get things done more quickly. I know because I tried via email for a couple weeks after having a bad experience the first time I called.
Good luck.
LeeAbe
49 Posts
0
January 8th, 2004 20:00
From what I have read here this will take a lot longer than just replacing the screen. I guess I could keep calling until I get a technician who agrees that the screen needs to be replaced. I get a headache trying to play some games with it (other games are fine, go figure), but I guess the last tech I talked to thinks its all in my head or something.
So I went to the government employee government CS page and filled out the form to return it but still haven't heard back (only been 11 hours since). Last time I did this they kept telling me to upgrade drivers for a video card I didn't have and then kept losing "critical" information in my email. They wouldn't give me a return number.
Rollie you say that Dell wants me to be happy with my computer, but everyone their seems to be doing their best to avoid the problem. I am very friendly in my emails too, so maybe I need to be a jerk?
Why is this so difficult? Either replace the screen or let me send the thing back. I just wish I was done with this whole issue.
LeeAbe
49 Posts
0
January 8th, 2004 21:00
People seem to be getting Samsung displays now, so I wouldn't be as worried if I got the screen replaced.
Oh, and I wish I could just call. Dell Tech Support will talk to me, but Customer Service won't give me the time of day if I call them. I have to talk to the goverment employee CS, who seems to be non existent since they don't answer their phones, and when they do reply to email, they are clueless.
This has turned into an issue with me, just getting help from Dell. Why would I want one of their computers if they are so hard to get help from (well in truth some people there have been great)? It's funny because the government agency I bought the computer through already told me to return it and I will get full credit and they will pay for the postage of sending it back.
Maybe Rollie could give me a good phone number for Gov employee CS? When I get transfered to them I get disconnected or no answer.
LeeAbe
49 Posts
0
January 8th, 2004 21:00
njdevil
17 Posts
0
January 8th, 2004 21:00
Wow this is a long topic.
I just wanted to add my 2 cents to the whole thing. I ordered my i8600 with the ati radeon 128 and wsxga in mid december, got it a week later. looks great, runs great. sharp, bright, even, fast with games. i tried the max payne2 demo on here with the highest graphic settings at 1680x1050 res and it runs smooth and beautiful.
Maybe they fixed whatever the previous problem was? I was curious what brand of screen I had. I took out the 2 screws on the front lower (on either side of the Dell logo) and pulled the lower plastic forward a little... Hitachi. Hmmm. looks good here!
Good luck to anyone not as lucky!
njdevil
17 Posts
0
January 8th, 2004 22:00