if it is BRAND NEW, and infected, you should contact customer service IMMEDIATELY, and return your system for a full refund.

and you're certainly entitled to receive everything (e.g. backup CD's) if you explicitly paid for them.

[i do *not* work for dell, so please **don't** reply asking me for further assistance.]

Message Edited by ky331 on 11-15-2005 08:15 PM