Dell Warranty and third party Vendors?

Question

I guess I'm behind the times, I remember Dell being known for their customer service? I bought a new PC Inspiron 6000D. I don't have a problem just a couple questions about Warranty etc. and Dell support won't even talk to me they tell me to go to my vendor! I buy a new PC every two years and usually stayed away from Dell due to price, NOW I'LL NEVER BUY ANOTHER DELL! What kind of company tells a new customer they won't talk to them??? I can go online and I also see my warranty started when the vendor purchased the PC.  I bought the PC at a computer show, it was brand new opened in front of me and I had to sign the ULA to start it up etc, but now Dell tells me talk to you vendor! WELL DELL I WILL REMEMBER THAT AND I WON'T BE RECOMMENDING YOU TO ANY OF MY FRIENDS!   Disgusted Customer who doesn't even really have a problem!!!!

ejn63 · Answer

Whoever sold you the system should initiate a transfer of ownership into your name.

ejn63 · Answer

Yes. Like most companies, they have reduced and tightened support access; once you have a registration, you will be able to contact Dell.

RickinPA · Answer

Thanks Again! I guess I got mad for nothing except I have been dealing with Dell support for a friend and have been waiting for over a week for a motherboard. I had always heard the reason people went with Dell was because of their great service and I have been dissapointed the first time I used it! Plus I wanted to ask a very simple question, I didn't even have a problem and their response is to talk to my vendor!? Just not very nice in my opinion!

Rich

RickinPA · Answer

Thanks for the quick response. When that is done will Dell help me with simple questions?

Locked Topics – Laptops General

Was this post helpful?