When I insert the thumb drive, the icon appears on the system tray and the autoplay feature gives me the option to view the contents of the drive. If I close the window opened by autoplay I can't get back to my thumb drive. It does not appear in explorer and I can't manually navigate to it using the address bar. But the icon in the system tray still gives me the option to safely remove Drive E:
Hi Jason, It sounds like we have the same this going on with our systems. I spent considerable time with my company's desktop support troubleshooting this. We focused on some of the group settings (rememeber this stopped working after OS patch distributed by my company)
We were unable to resolve after an hour of tweaking so the technician installed a (temporary) workaround until we can get it resolved
That work around is an application by Microsoft called "USB Flash Drive Manager" that you run and finally allows you to drag and drop files into a window. Not as straight forward as it should be, but none the less a temporary work-around.
Keep me posted if you get your situation resolved.
I am having a similar but not identical problem- my D610 recognizes the thumb drive and even if I "Cancel" the opening via the popup window it is available via Explorer. My problem is that once I hibernate the computer, when I bring it out of hibernate, the USB ports are totally dead and the computer will not shut down correctly nor can I get into Device Manager.
So, while your IT guy probably tried all of these, I can run you through a bunch of steps that might return your ability to see the USB drive:
1. Have you installed the latest Dell NSS SW update (3-9-06; ver v.4.1.0, A20)- if not, try it, if yes, try A18 as there are some reports that A20 is defective (not confirmed by Dell).
2. Have you installed the latest version of the Intel Mobile Chipset SW update (3-9-06; ver v.7.2.2.1006, A09)
3. If none of these two updates work, have you tried a "Restore" to before the update was installed?
4. If this is not available, or it does not work, then plug the Thumb Drive (TD) into the port, then while it is in the port, go to "Device Manager" and find the drive under "Disk Drives," right click and chose "Unisnstall" and click "Yes" and then when it is done pull the TD out, shut down the machine, restart it and try the TD again and see if it works.
5. If none of these work, then uninstall the offending update using "Add Remove Programs" in Control Panel (you may have to click the show updates box at the top of the list).
Now, I have a favor to ask as I am trying to diagnose if I have a HW or a SW problem with my D610 and hibernate. Could you plug your TD in, open it with the popup box (so you know it was recognized), close the box and eject the drive, put your machine into hibernate, bring it out of hibernate and then see if the TD is recognized when you plug it in?
Thanks and I hope one of my suggestions helps your problem.
jason.musgrove
1 Message
0
March 9th, 2006 22:00
Milli Vanilli
2 Posts
0
March 10th, 2006 12:00
Hi Jason, It sounds like we have the same this going on with our systems. I spent considerable time with my company's desktop support troubleshooting this. We focused on some of the group settings (rememeber this stopped working after OS patch distributed by my company)
We were unable to resolve after an hour of tweaking so the technician installed a (temporary) workaround until we can get it resolved
That work around is an application by Microsoft called "USB Flash Drive Manager" that you run and finally allows you to drag and drop files into a window. Not as straight forward as it should be, but none the less a temporary work-around.
Keep me posted if you get your situation resolved.
SteveMRose
1 Rookie
•
39 Posts
0
March 18th, 2006 16:00
I am having a similar but not identical problem- my D610 recognizes the thumb drive and even if I "Cancel" the opening via the popup window it is available via Explorer. My problem is that once I hibernate the computer, when I bring it out of hibernate, the USB ports are totally dead and the computer will not shut down correctly nor can I get into Device Manager.
So, while your IT guy probably tried all of these, I can run you through a bunch of steps that might return your ability to see the USB drive:
1. Have you installed the latest Dell NSS SW update (3-9-06; ver v.4.1.0, A20)- if not, try it, if yes, try A18 as there are some reports that A20 is defective (not confirmed by Dell).
2. Have you installed the latest version of the Intel Mobile Chipset SW update (3-9-06; ver v.7.2.2.1006, A09)
3. If none of these two updates work, have you tried a "Restore" to before the update was installed?
4. If this is not available, or it does not work, then plug the Thumb Drive (TD) into the port, then while it is in the port, go to "Device Manager" and find the drive under "Disk Drives," right click and chose "Unisnstall" and click "Yes" and then when it is done pull the TD out, shut down the machine, restart it and try the TD again and see if it works.
5. If none of these work, then uninstall the offending update using "Add Remove Programs" in Control Panel (you may have to click the show updates box at the top of the list).
Now, I have a favor to ask as I am trying to diagnose if I have a HW or a SW problem with my D610 and hibernate. Could you plug your TD in, open it with the popup box (so you know it was recognized), close the box and eject the drive, put your machine into hibernate, bring it out of hibernate and then see if the TD is recognized when you plug it in?
Thanks and I hope one of my suggestions helps your problem.
steve rose