"The screenshots depicts that the system is working as designed,the only option you have here is increasing or decreasing the DPI size after selecting the CUSTOM option from the DPI menu."
Im not prepared to accept this and have asked them to escalate this to a senior engineer, I cannot believe for one moment that a laptop capable of displaying a resolution of 1920 and at a cost of nearly £1300 is unable to do this.
Im going to be using this laptop for allot of photo editing at the moment its pointless as i cant read any of the menus at the higher resolution.
No over here I think we have 7 days, but i took the finance which gives me 14 days to cancel. my 14th day is next Monday, I havent heard back from Dell since i responded to there email yesterday.
And I just blew another 2 hours on a chat with a Dell rep, who got me to perform a repair IE thingie, which eventually wanted me to install my Windows Professional CD, which I don't have, and then a Reinstall Windows XP repair, which links to a dead link that would've told me what to do prior to the reinstallation.
They also want me to do a PC Restore which will completely wipe my system.
After no response from Dell I spoke the them again lastnight, but instead of doing the usual things and treating me like an idiot, they actually listened and promised to send out a engineer to my home to take a look at this.
They also got me to reseat the cable connecting the LCD to the notebook. open your screen right back 180 degress. on the panel with the on/off switch, far left hand side theres a little groove, you insert a small flat bladed screwdriver and the panel pops off. you cant miss the video cable, it has a little handle on it. i disconnected and reconnected it, they also talked me through some diagnostics, holding down FN then switch the power on brings up the diagnostics menu.
I'll let you know what happens when the engineer comes out.
Just to let you know the dell engineer is coming out tomorrow to swap my screen for me. hopefully (fingers crossed) ill have clear text tomorrow evening.
yes ive tried it with it on and off, ive left it setup on an external 19" iiyama LCD monitor running at 1024x768 and the display is stunning. however disconnect the monitor and use the notebook LCD and its awful ;-(
Ah well there due today, i'll let you know what happens.
finally after exactly 2 weeks from taking delivery my font/display problem is sorted out. The Dell engineer came this morning to replace the screen and presto absolutely perfect now.
The engineer did say he hadnt seen this before and cant see how changing the screen would affect it, he also mentioned font corruption. Anyway after changing the screen its perfect.
Id like to thank the people on here who have gave me help with this issue, it is appreciated and Mr Shackelford i really do hope you get yours sorted out too. keeps us updated.
On Thursday, the hardware techs said they'd give me a in-home visit, and would call me back to schedule a time. After hearing nothing, I called them on Friday to find that they had changed their minds -- the hardware people suddenly thought it was a software problem, while the software people at OnCall thought it was a hardware problem.
I wonder if they'd sent me an in-home visit if I would've had your resolution.
Oh well. I'm too tired of dealing with this issue to go any further.
It's too bad. This is a wonderful machine.
I feel like I'm returning a Ferrari because it has a cracked windshield. But a cracked windshield that nobody can fix.
Anyhow, congrats on your success. I think maybe the UK Dell folks think things through more thoroughly than their US counterparts.
Stellakop
17 Posts
0
February 7th, 2006 05:00
W Shackelford
81 Posts
0
February 7th, 2006 22:00
Stellakop
17 Posts
0
February 8th, 2006 05:00
W Shackelford
81 Posts
0
February 10th, 2006 00:00
R106547.exe a video card update
R101351.exe a BIOS update
Neither had any effect for me, though.
W Shackelford
81 Posts
0
February 10th, 2006 02:00
Stellakop
17 Posts
0
February 10th, 2006 05:00
Stellakop
17 Posts
0
February 13th, 2006 16:00
W Shackelford
81 Posts
0
February 13th, 2006 18:00
Thanks. You do have clear type enabled, don't you? See above for details.
Meanwhile, I've got a return authorization number for my 9300. I'm to mess with a little bit more; if no results, it's going back tomorrow/Wed.
Stellakop
17 Posts
0
February 14th, 2006 07:00
yes ive tried it with it on and off, ive left it setup on an external 19" iiyama LCD monitor running at 1024x768 and the display is stunning. however disconnect the monitor and use the notebook LCD and its awful ;-(
Ah well there due today, i'll let you know what happens.
Stellakop
17 Posts
0
February 14th, 2006 16:00
W Shackelford
81 Posts
0
February 15th, 2006 22:00
Sadly, mine's going back tomorrow.
On Thursday, the hardware techs said they'd give me a in-home visit, and would call me back to schedule a time. After hearing nothing, I called them on Friday to find that they had changed their minds -- the hardware people suddenly thought it was a software problem, while the software people at OnCall thought it was a hardware problem.
I wonder if they'd sent me an in-home visit if I would've had your resolution.
Oh well. I'm too tired of dealing with this issue to go any further.
It's too bad. This is a wonderful machine.
I feel like I'm returning a Ferrari because it has a cracked windshield. But a cracked windshield that nobody can fix.
Anyhow, congrats on your success. I think maybe the UK Dell folks think things through more thoroughly than their US counterparts.