I posted here complaining about the fact that the E1705 has no PCMCIA card slot. I have had the machine a couple of weeks now and that is honestly the only problem I have had. I use it for video editing and it has been fantastic! My daughter uses it for gaming and has had no problems with hanging or going slow.
I spec'ed one for my girlfriend and one for my uncle. I have used both of them extensivley and I love the E1705. Having NO PCMCIA is my major complaint but besides that I love this machine! I love it so much that I am now selling my Inspiron 8600 on EBAY and I am buying a E1705! The 17" TrueLife screen is absolutley stunning and the keyboard feel is amazing!
When I use that massive razor sharp bright 17" TrueLife screen I hardly want to go back to my 15.4 WSXGA screen on my 8600. I am in fact typing this on my girlfriends e1705. The Inspiron 8500 and 8600s were plauged with that horrible flexy keyboard, but the E1705's is completley rock solid. I also love the 6 USB ports! With plenty of room around the keyboard, typing on the E1705 feels more comfortable to me. The built in subwoofer also gives music the added bass that was much needed. The multimedia controls glowing in blue on the front panel is a nice touch as well.
I haven't had a chance to throw any games at it yet, but I will soon.
My Inspiron E1705 is shown below: Inspiron E1705 Intel® Core™ Duo Processor T2500 (2GHz/667MHz FSB) Operating System (Office software not included) Genuine Windows® XP Media Center Edition 2005 LCD Panel 17 inch UltraSharp™ Wide Screen UXGA Display with TrueLife™ Memory FREE!1GB Shared Dual Channel DDR2 SDRAM at 533MHz Video Card 256MB NVIDA® GeForce™ Go 7800 Hard Drive 60GB 5400RPM SATA Hard Drive Network Card Integrated 10/100 Network Card and Modem Adobe Software Adobe® Acrobat® Reader 6.0 Combo/DVD+RW Drives FREE!8x CD/DVD burner (DVD+/-RW) with double-layer DVD+R write capability Wireless Networking Cards Dell Wireless 1390 802.11g Mini Card (54Mbps) Office Software (not included in Windows XP) No productivity suite- Corel WordPerfect word processor only Anti-Virus/Security Suite (Pre-installed) I chose McAfee included with the Starter, Silver, Gold or Platinum Package. Primary Battery 80 WHr 9-cell Lithium Ion Primary Battery Hardware Warranty 4Yr LtdWarr, At-Home,CompleteCare,30Day DOC,PC Training, 2Yr AntivirusSuite Dial-Up Internet Access 6 Months of America Online Membership Included Wireless Personal Networking Card Dell Wireless 350 Bluetooth Internal(2.0 + Enhanced Data Rate) Operating System Backup & Recovery Microsoft® Windows® XP Media Center 2005 Edition backup CD Media Center Enhancements Remote Control for Windows XP Media Center Edition Dell Digital Entertainment Starter Entertainment Pack - Basic digital Music, Photo and Game experience
MY TOTAL comes to 2110.00 and then another $150.00 off that with the mail in rebate!
Then I'm buying a 100GB 7k100 Hiatchi SATA hard drive for $196.00 through www.sparco.com and 2 1GB RAM sticks ( DDR2 PC2-5300 • CL=5 • UNBUFFERED • NON-ECC • DDR2-667 • 1.8V • 128Meg x 64 ) at Crucial for $187.00 a piece. If you do the math, it is cheaper to not pay to upgrade to these from DELL - as you will pay $500 for the 2 667Mhz RAM Sticks AND $325 for the 100GB 7200RPM hard drive! If you spec the lowest from DELL sell those items on EBAY and then buy these two things elsewhere you will save money.
It is always best to price a DELL with the least amount of RAM and least amount of Hard drive, DELL charges premium prices for these - buy them from Crucial and places like BUY.COM or zipzoomfly.com Do a search on Froogle or CNET'S Shopper site and you can also save alot! Then sell what came with the e1705, what you dont need - on EBAY!
Josh coastal_carolina (Ebay)
Message Edited by i8000_coastal on 02-24-2006 07:00 AM
HERE IS MY INSPIRON e1705 order:
Inspiron E1705, Intel Core DuoProcessor T2500 (2GHz/667MHz FSB)
Qty: 2 Unit Price: $2,002.95
[222-1022] Inspiron E1705, Intel Core DuoProcessor T2500 (2GHz/667MHz FSB)
[320-4559] 17 inch UltraSharp TrueLife Wide-screen WUXGA, for Inspiron 9400/E1705
[464-9485] 1GB, DDR2, 533MHz 2 Dimm, for Inspiron 9400/E1705
[320-4562] 256MB NVIDIA GeForce Go 7800 for Inspiron 9400/E1705
[341-2942] 60GB 5400RPM SATA Hard Drive for Inspiron 9400/E1705
[412-0689] Image Restore
[420-5755] Microsoft Windows XP Media Center Edition 2005, English without Media, for Inspiron
[420-4830] DELL SUPPORT 3.0
[420-4928] Windows Media Player 10
[463-2282] Dell Owners Manual installed on your system,click on icon after system set-up to access
[420-5460] Complimentary courses: Look for EU icon
[420-5476] Dell Direct Download
[420-5769] Internet Search and Portal
[430-0493] Integrated 10/100 Network Cardand Modem, for Inspiron
[464-9484] 8X DVD+/-RW Drive, for Inspiron 9400/E1705
[420-5775] CyberLink PowerDVD v5.7 Decoding Sofware for DVD Drives
[430-1518] Dell Wireless 1390 802.11g Mini Card (54Mbps), for Inspiron 9400/E1705
[462-3905] I chose the promotional security package with service
[312-0374] 80 WHr 9-cell Lithium Ion Primary Battery, for Inspiron 9400/E1705
[412-0359] Soft Contracts - Qualxserve
[900-4333] Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, 3 Year Extended
[900-9753] Warranty Support,3 Year Extended
[950-7447] 4 Year Limited Warranty
[960-6520] Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, Initial Year
[960-6910] Warranty Support,Initial Year
[982-1628] Dell On Call, 30 Days, Getting Started Assistance, Unlimited Incidents
[981-0879] Dell Education Services - Complete PC Package Online Training with 90 Days access
[412-0358] Soft Contracts - Consumer Complete Care
[960-9189] CompleteCare Accidental DamageProtection, Inspiron, 4 Year
[983-2207] Thank You for buying Dell
[983-2217] Please visit
WWW.Dell.COM [983-4327] $150 SERVICE REBATE 72205. Redeem within 30 days of ship date at:
www.dell.com/epprebates [464-7866] Network Associates McAfee 7.0 English, 2 Year Subscription
[412-0763] Remote Control for Microsoft Windows XP Media Center Edition,English,for Inspiron
[430-1468] Dell Wireless 350 Bluetooth Module (2.0+EDR), for Inspiron9400/E1705
[412-0856] Paint Shop Pro Standard
[412-0865] Basic digital Music,Photo and Game experience
[310-7149] Backup media for XP Media Center,Inspiron
$2002.95 for each one! NOT BAD! (DELL had to match a previous Cart I had saved from Presidents Day Sale)
Subtotal: $4,005.90 (2 e1705s)
Shipping and Handling: $0.00
Count me in as one of the people with faulty E1705s. The system becomes highly unstable and can't last more than 5-10 minutes under even moderate load if both cores are enabled in BIOS before either freezing solid or bluescreening with a machine check exception (which is always caused by hardware faults.) It is most definately not a software problem, a complete reinstall of XP MCE failed to solve the problem (although it seemed to reduce it), and the problem also causes frequent freezing in any moderate system load when running Linux. Before you ask whether Linux's SMP support can be trusted, keep in mind that I have an Athlon 64 X2-based file server/media transcoder currently at 29 days continuous uptime, and all reboots prior to that were for hardware installation and kernel upgrades.
Disabling the second core in BIOS results in the system being solid as a rock, but needless to say, I paid for that second core and I expect it to function properly.
The jury is still out on whether I can get a reliable replacement system easily. The bad news is that 99%+ of Dell's diagnostics suite is not multithreaded and hence won't stress both cores of the CPU. The multiprocessing diagnostics consume a total of less than ten seconds out of the 2-3 hours that a complete extended test runs. As a result Dell will probably give me grief because their diagnostic utilities are insufficient for a multiprocessor system.
I purchased the E1705 w/ 2.16GHz processors, 2GB ram, Mobility Radeon x1400, 100GB SATA harddrive. Was loving the computer!!!
I recieved it this tuesday (march 21st) installed all my programs, transferred all my emails and contacts, financial programs, etc.
Unfortunately, the morning of the 24th, I woke up to see it had blue screened!! Tried to restart and a "No bootable devices" error. I tried to rebooot and the same, then I ran onboard diagnostic and got a "DST Short Statis Test fail 1000-0141" message. Checked the BIOS and I wasn't detecting any harddrive.
So the harddrive had failed.
I contacted Dell support, after beening tranferred between 4 different people and being put on hold for 90 minutes!!!!! They hung up on me!!! I called back and got hung up on again after being on hold for 10 minutes. Called back again (guess I'm a glutten for punishment) and finally someone helped me.
They are sending out a new harddrive (should have within 48hrs), but the three days worth of work I have on it are gone!!!!
I'm seriously considering returning it when the new drive arrives. I love the performance of the machine but cant take a chance on loosing all my stuff again because of the harddrive manufacturer they decide to use.
Just recieved my new harddrive to replace the first one that lasted 3 days!!!! I was a REFURBISHED drive, failed to install properly (gave me a big FAILED message) as it was installing the OS and everything. Called tech support with no help, they are not sure if it is the drive or the motherboard now.
But when I checked the drive the recovery partition is only had 8 megs of data, 31 Gigs for my primary patition. and a 60 GIG unpartitioned section???? what kind of imaged drive is this. Does tech support know how to image a drive!!!
Trying to return the system, another pain in my a@%!!!!
Right now I have a 3100 dollar paper weight on my desk.
unfortunately your experience (with the hard drive not with Dell) is the name of the game. Some people will have a hard drive for 5 years and never once have a single problem with it. Some people can have a hard drive for a few hours and it crashes and is defective. This is not Dell's nor any other computer manufacturer's fault.
The fault if that of the hard drive. Dell uses hard drives from the exact same companies as all the other computer manufacturers do, so even if you go with a different name brand computer - you will be getting the same hard drive. Most of Dell's laptops come with either Hitachi (formally IBM storage) or Fujitsu hard drives. I have a 7k100 100GB 7200RPM Hitachi and I love it. Its very fast and has alot of storage. I luckily have never had a hard drive crash or become defective on me.
The best way to avoid bad situations with hard drives is - BACKUP, BACKUP, BACKUP.
I would recommend an external FIREWIRE hard drive as a backup hard drive and to put data on you wont use often. I have the 250GB External Firewire ACOMDATA hard drive and it is one of the smallest and sexiest external firewire drives available. It looks like it was made specifically for the e1705/9400! I purchased mine on the internet for $147.00 /w shipping however these hard drives are available through COMPUSA until April for $99.00 after rebates!!
As for Dell's service - all computer manufactuers that outsource their tech support to different countries have this problem. They don't understand you, they don't know the answer and want to brush you off on someone else, or they give you the runaround. Dell has wonder support and will make sure you are treated right in the end if you are under warranty - sometimes it takes alot of perciverence to make their great support shine through.
My original Dell Laptop was an Inspiron 7500 back in August of 2000. Dell took the computer back after I owned it for 6 months because of minor problems and giving me the run around and gave me a FULL REFUND! I then purchased an Inspiron 8000. Before the warranty expired on the Inspiron 8000 I dropped the computer and completley damaged it. Dell replaced my Inspiron 8000 under complete care with an Inspiron 8500. The Inspiron 8500 was plauged with the unstable keyboard, popping and creaking case problems, and a video card sound problem - so they replaced it with an Inspiron 8600. They did all the replacements without me spending a DIME! Dell has also given some of my orders to me for free because of screw ups they made - like a 60GB 7k60 7200RPM Hitachi Hard that at the time was valued at $175.00 - FOR FREE! Now that is customer support! I would like to see other manufactuers try to match that level of support.
Message Edited by i8000_coastal on 03-29-2006 09:03 AM
I'm sharing the same opinion regarding PCMCI card slot.
I just got a new Inspiron DELL E1705 Laptop that has a PC ExpressCard/54 slot instead of old PC Card slot.
Is it possible to find a PC ExpressCard/54 to PC Card ADAPTER?
I have a couple of expencive PC Card devices that I was using with my old laptop
hi Matori, yes the adapter does exist. To purchase by itself may be hard to find but if you look for the verizon dell card to get wireless anywhere all the time, they have one with an optional adapter that fits on the old style laptop slots.
I've had my e1705 for 2 days now and its been great to me so far. I abused it heavily with multiple programs opened including quicktime, tv, IE, AIM, Macafee scanning, and a few others. It handled it like a charm even with an extra monitor hooked up to watch tv from. I'm loving this thing and cant wait to put battlefield 2 on it, its on and popping!!!!!
bacillus
2 Intern
•
14.4K Posts
0
February 23rd, 2006 13:00
-Friendlyname-
2 Intern
•
858 Posts
0
February 23rd, 2006 13:00
Agreed. But I would like to hear from one person, at least. The fact that this is such a new machine makes it difficult to get enough feedback.
Best regards,
Jane
Message Edited by -Friendlyname- on 02-23-2006 10:52 AM
-Friendlyname-
2 Intern
•
858 Posts
0
February 23rd, 2006 18:00
Good going!
Enjoy,
Jane
Frizzer
4 Posts
0
February 23rd, 2006 18:00
I posted here complaining about the fact that the E1705 has no PCMCIA card slot. I have had the machine a couple of weeks now and that is honestly the only problem I have had. I use it for video editing and it has been fantastic! My daughter uses it for gaming and has had no problems with hanging or going slow.
In summary - So Far So Good!
i8000_coastal
2 Intern
•
229 Posts
0
February 24th, 2006 08:00
I spec'ed one for my girlfriend and one for my uncle. I have used both of them extensivley and I love the E1705. Having NO PCMCIA is my major complaint but besides that I love this machine! I love it so much that I am now selling my Inspiron 8600 on EBAY and I am buying a E1705! The 17" TrueLife screen is absolutley stunning and the keyboard feel is amazing!
When I use that massive razor sharp bright 17" TrueLife screen I hardly want to go back to my 15.4 WSXGA screen on my 8600. I am in fact typing this on my girlfriends e1705. The Inspiron 8500 and 8600s were plauged with that horrible flexy keyboard, but the E1705's is completley rock solid. I also love the 6 USB ports! With plenty of room around the keyboard, typing on the E1705 feels more comfortable to me. The built in subwoofer also gives music the added bass that was much needed. The multimedia controls glowing in blue on the front panel is a nice touch as well.
I haven't had a chance to throw any games at it yet, but I will soon.
My Inspiron E1705 is shown below:
Inspiron E1705 Intel® Core™ Duo Processor T2500 (2GHz/667MHz FSB)
Operating System (Office software not included) Genuine Windows® XP Media Center Edition 2005
LCD Panel 17 inch UltraSharp™ Wide Screen UXGA Display with TrueLife™
Memory FREE!1GB Shared Dual Channel DDR2 SDRAM at 533MHz
Video Card 256MB NVIDA® GeForce™ Go 7800
Hard Drive 60GB 5400RPM SATA Hard Drive
Network Card Integrated 10/100 Network Card and Modem
Adobe Software Adobe® Acrobat® Reader 6.0
Combo/DVD+RW Drives FREE!8x CD/DVD burner (DVD+/-RW) with double-layer DVD+R write capability
Wireless Networking Cards Dell Wireless 1390 802.11g Mini Card (54Mbps)
Office Software (not included in Windows XP) No productivity suite- Corel WordPerfect word processor only
Anti-Virus/Security Suite (Pre-installed) I chose McAfee included with the Starter, Silver, Gold or Platinum Package.
Primary Battery 80 WHr 9-cell Lithium Ion Primary Battery
Hardware Warranty 4Yr LtdWarr, At-Home,CompleteCare,30Day DOC,PC Training, 2Yr AntivirusSuite
Dial-Up Internet Access 6 Months of America Online Membership Included
Wireless Personal Networking Card Dell Wireless 350 Bluetooth Internal(2.0 + Enhanced Data Rate)
Operating System Backup & Recovery Microsoft® Windows® XP Media Center 2005 Edition backup CD
Media Center Enhancements Remote Control for Windows XP Media Center Edition
Dell Digital Entertainment Starter Entertainment Pack - Basic digital Music, Photo and Game experience
MY TOTAL comes to 2110.00 and then another $150.00 off that with the mail in rebate!
Then I'm buying a 100GB 7k100 Hiatchi SATA hard drive for $196.00 through www.sparco.com and 2 1GB RAM sticks ( DDR2 PC2-5300 • CL=5 • UNBUFFERED • NON-ECC • DDR2-667 • 1.8V • 128Meg x 64 ) at Crucial for $187.00 a piece. If you do the math, it is cheaper to not pay to upgrade to these from DELL - as you will pay $500 for the 2 667Mhz RAM Sticks AND $325 for the 100GB 7200RPM hard drive! If you spec the lowest from DELL sell those items on EBAY and then buy these two things elsewhere you will save money.
It is always best to price a DELL with the least amount of RAM and least amount of Hard drive, DELL charges premium prices for these - buy them from Crucial and places like BUY.COM or zipzoomfly.com Do a search on Froogle or CNET'S Shopper site and you can also save alot! Then sell what came with the e1705, what you dont need - on EBAY!
Josh
coastal_carolina (Ebay)
Message Edited by i8000_coastal on 02-24-2006 07:00 AM
TeoTeo
7 Posts
0
February 25th, 2006 14:00
Not be able to refresh the prebuilt XP Media with XP pro. Got a blue screen with pci.sys F748E0BF when rebooting with XP pro cd.
Loolks like I am stuck with XP Media on this system. Plan to return it soon!
Problem solved! Just slipstream XP Pro cd with sp2 and reinstall the system.
Message Edited by TeoTeo on 02-27-2006 08:10 AM
i8000_coastal
2 Intern
•
229 Posts
0
February 28th, 2006 11:00
TeoTeo wrote:
Not be able to refresh the prebuilt XP Media with XP pro. Got a blue screen with pci.sys F748E0BF when rebooting with XP pro cd.
Loolks like I am stuck with XP Media on this system. Plan to return it soon!
Problem solved! Just slipstream XP Pro cd with sp2 and reinstall the system.
Message Edited by TeoTeo on 02-27-2006 08:10 AM
------------------------------------------
THE SOLUTION TO AN INSPIRON e1705 AND WINDOWS XP PRO CAN BE FOUND AT THIS THREAD:
HARD DRIVE COMPATABILITY Inspiron E1705, Intel Core DuoProcessor T2600
Its because it missing the required SATA drivers on it for the new SATA hard drives.
i8000_coastal
2 Intern
•
229 Posts
0
February 28th, 2006 11:00
Inspiron E1705, Intel Core DuoProcessor T2500 (2GHz/667MHz FSB) Qty: 2 Unit Price: $2,002.95
[222-1022] Inspiron E1705, Intel Core DuoProcessor T2500 (2GHz/667MHz FSB)
[320-4559] 17 inch UltraSharp TrueLife Wide-screen WUXGA, for Inspiron 9400/E1705
[464-9485] 1GB, DDR2, 533MHz 2 Dimm, for Inspiron 9400/E1705
[320-4562] 256MB NVIDIA GeForce Go 7800 for Inspiron 9400/E1705
[341-2942] 60GB 5400RPM SATA Hard Drive for Inspiron 9400/E1705
[412-0689] Image Restore
[420-5755] Microsoft Windows XP Media Center Edition 2005, English without Media, for Inspiron
[420-4830] DELL SUPPORT 3.0
[420-4928] Windows Media Player 10
[463-2282] Dell Owners Manual installed on your system,click on icon after system set-up to access
[420-5460] Complimentary courses: Look for EU icon
[420-5476] Dell Direct Download
[420-5769] Internet Search and Portal
[430-0493] Integrated 10/100 Network Cardand Modem, for Inspiron
[464-9484] 8X DVD+/-RW Drive, for Inspiron 9400/E1705
[420-5775] CyberLink PowerDVD v5.7 Decoding Sofware for DVD Drives
[430-1518] Dell Wireless 1390 802.11g Mini Card (54Mbps), for Inspiron 9400/E1705
[462-3905] I chose the promotional security package with service
[312-0374] 80 WHr 9-cell Lithium Ion Primary Battery, for Inspiron 9400/E1705
[412-0359] Soft Contracts - Qualxserve
[900-4333] Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, 3 Year Extended
[900-9753] Warranty Support,3 Year Extended
[950-7447] 4 Year Limited Warranty
[960-6520] Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, Initial Year
[960-6910] Warranty Support,Initial Year
[982-1628] Dell On Call, 30 Days, Getting Started Assistance, Unlimited Incidents
[981-0879] Dell Education Services - Complete PC Package Online Training with 90 Days access
[412-0358] Soft Contracts - Consumer Complete Care
[960-9189] CompleteCare Accidental DamageProtection, Inspiron, 4 Year
[983-2207] Thank You for buying Dell
[983-2217] Please visit WWW.Dell.COM
[983-4327] $150 SERVICE REBATE 72205. Redeem within 30 days of ship date at: www.dell.com/epprebates
[464-7866] Network Associates McAfee 7.0 English, 2 Year Subscription
[412-0763] Remote Control for Microsoft Windows XP Media Center Edition,English,for Inspiron
[430-1468] Dell Wireless 350 Bluetooth Module (2.0+EDR), for Inspiron9400/E1705
[412-0856] Paint Shop Pro Standard
[412-0865] Basic digital Music,Photo and Game experience
[310-7149] Backup media for XP Media Center,Inspiron
Shipping and Handling: $0.00
Tax: $200.30
Total: $4,206.20 (2 e1705s)
Entropy42
529 Posts
0
March 5th, 2006 21:00
Disabling the second core in BIOS results in the system being solid as a rock, but needless to say, I paid for that second core and I expect it to function properly.
The jury is still out on whether I can get a reliable replacement system easily. The bad news is that 99%+ of Dell's diagnostics suite is not multithreaded and hence won't stress both cores of the CPU. The multiprocessing diagnostics consume a total of less than ten seconds out of the 2-3 hours that a complete extended test runs. As a result Dell will probably give me grief because their diagnostic utilities are insufficient for a multiprocessor system.
sgtdean
4 Posts
0
March 24th, 2006 20:00
sgtdean
4 Posts
0
March 28th, 2006 18:00
Just recieved my new harddrive to replace the first one that lasted 3 days!!!! I was a REFURBISHED drive, failed to install properly (gave me a big FAILED message) as it was installing the OS and everything. Called tech support with no help, they are not sure if it is the drive or the motherboard now.
But when I checked the drive the recovery partition is only had 8 megs of data, 31 Gigs for my primary patition. and a 60 GIG unpartitioned section???? what kind of imaged drive is this. Does tech support know how to image a drive!!!
Trying to return the system, another pain in my a@%!!!!
Right now I have a 3100 dollar paper weight on my desk.
i8000_coastal
2 Intern
•
229 Posts
0
March 29th, 2006 05:00
sgtdean,
unfortunately your experience (with the hard drive not with Dell) is the name of the game. Some people will have a hard drive for 5 years and never once have a single problem with it. Some people can have a hard drive for a few hours and it crashes and is defective. This is not Dell's nor any other computer manufacturer's fault.
The fault if that of the hard drive. Dell uses hard drives from the exact same companies as all the other computer manufacturers do, so even if you go with a different name brand computer - you will be getting the same hard drive. Most of Dell's laptops come with either Hitachi (formally IBM storage) or Fujitsu hard drives. I have a 7k100 100GB 7200RPM Hitachi and I love it. Its very fast and has alot of storage. I luckily have never had a hard drive crash or become defective on me.
The best way to avoid bad situations with hard drives is - BACKUP, BACKUP, BACKUP.
I would recommend an external FIREWIRE hard drive as a backup hard drive and to put data on you wont use often. I have the 250GB External Firewire ACOMDATA hard drive and it is one of the smallest and sexiest external firewire drives available. It looks like it was made specifically for the e1705/9400! I purchased mine on the internet for $147.00 /w shipping however these hard drives are available through COMPUSA until April for $99.00 after rebates!!
For more information on the E5 250GB AcomData Hard drive check out these links:
http://www.acomdata.com/hdp/harddrives-HDXXXFE5-72.html
http://www.compusa.com/products/product_info.asp?ref=froogle&product_code=332724&pfp=external&tabtype=rb
As for Dell's service - all computer manufactuers that outsource their tech support to different countries have this problem. They don't understand you, they don't know the answer and want to brush you off on someone else, or they give you the runaround. Dell has wonder support and will make sure you are treated right in the end if you are under warranty - sometimes it takes alot of perciverence to make their great support shine through.
My original Dell Laptop was an Inspiron 7500 back in August of 2000. Dell took the computer back after I owned it for 6 months because of minor problems and giving me the run around and gave me a FULL REFUND! I then purchased an Inspiron 8000. Before the warranty expired on the Inspiron 8000 I dropped the computer and completley damaged it. Dell replaced my Inspiron 8000 under complete care with an Inspiron 8500. The Inspiron 8500 was plauged with the unstable keyboard, popping and creaking case problems, and a video card sound problem - so they replaced it with an Inspiron 8600. They did all the replacements without me spending a DIME! Dell has also given some of my orders to me for free because of screw ups they made - like a 60GB 7k60 7200RPM Hitachi Hard that at the time was valued at $175.00 - FOR FREE! Now that is customer support! I would like to see other manufactuers try to match that level of support.
Message Edited by i8000_coastal on 03-29-2006 09:03 AM
Matori
1 Message
0
April 20th, 2006 00:00
Matori
meccanoble
5 Posts
0
March 23rd, 2007 16:00
meccanoble
5 Posts
0
March 23rd, 2007 16:00