Computer freezes with small box red of vertical lines

Question

Hi I have a 2 year old Latitude D505 laptop running XP which freezes every so often. It can work fine for 2 weeks and then it can freeze 4 times in one day. When it does freeze it leaves a small box with red vertical lines on the screen which made me think its a video card problem. Ctrl-Alt-Del doesn't restart it, the only thing to do is hold in the power button until it turns itself off. Its BIOS version is A09 and its fully patched. The laptop is still in its 3 year warranty. Any help or suggestions are gratefully received. Thanks

michel93220 · Answer

hello, probably a mobo problem, contact dell service support to change mobo.       best regards

Locked Topics – Laptops General

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