attn: Chris M, 2407 A01 - A02 replacement question

Question

If I had just received my 2407 on mon, june 5 with Rev A01, and the newest Rev A02 is shipping on June 9 and later (as mentioned by yourself), am I going to be able to exchange it for an A02 version without any problems if it's still within the 14 days?   Thanks!

DELL-Chris M · Answer

sarvic, Follow these instructions: http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=57101

Agent_of_the_no · Answer

what is wrong with A01 and what's new on A02???

DELL-Chris M · Answer

There is always in evolution in fixing an issue. A02 is the fix. If you have A00 or A01, get it exchanged for A02.

Agent_of_the_no · Answer

my 2407 got into production this afternoon, do you think I will get A02?

DELL-Chris M · Answer

Doubt it.

sarvic · Answer

so do recommend me trying to exchange my next week, after the 9th?

Venthos · Answer

sarvic,

If you PM Chris M. as per his Sticky'd thread details on this, it will ensure that you receive an A02 when dispatch starts working on them.

If you desire to call Dell and receive an exchange that way, my guess is you should try no earlier than June 9th. Even then, i'd wait for the word from Chris that Dell Support is aware of the issue and giving out A02s. If you call before Chris gives the word, my guess is you'll be met with the standard routine of them not being aware of the current problems and sending you an A01.

In essence, drop Chris a PM now and enjoy your A01 for the next few days(weeks?) until a fresh A02 arrives at your door step. If you try the calling route, you may be in for some frustrations in trying to even get a replacement, as well as possible even getting another A01.

Lee63 · Answer

I ordered mine on the 4th of june and it shipped today the 8th, do you think I will get a A00 ???

dstaparounas · Answer

Hi all.

I just received my 2407 today (ordered it on the 5th of June) and according to the sticker on the back it is an A00. I verified that it has the banding problem, and I sent DELL-ChrisM my information as per the sticky at the top of the forum. Hopefully I'll receive word soon acknowledging the exchange.

Lee63 · Answer

Why does Dell send out A00s when they know theres issues with them ???????

sarvic · Answer

I second that...

psyh · Answer

A sale is a sale is a sale is a sale. Simple as that.

donnie jones · Answer

if i ordered today (its june 9th) would the monitor with the newest firmware be the one i get?

sarvic · Answer

should be but it you're worried about it, I'd just wait til monday to order it, just in case...

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