2007 FPW replacement arrived - Refurbished and wrong quantity!

Question

It says refurbished on the box (ChrisM said they would be new replacements), and the monitor has marks. Not to mention I should have gotten TWO monitors instead I only got one. Im not sure what to do now.

SR45 · Answer

Call them up, politly demand a new, not refurbished monitor.  This has been happening more often now with these replacements.

Mayuran · Answer

Yea I am trying to call them up I have no idea which number to call. There are so many!

SR45 · Answer

Call tech support and have your order number or customer number handy

1 800 624-9897 You will have to play the Dell phone game by being transferred more than likely, but have patients and be firm

Moderators post on this very subject " If you purchased a standalone monitor, you only have an Order number. In this case you must call Dell to inititate the Monitor Exchange. Provide the monitor order number, shipping address, and the monitor serial number (it looks like XX-OHF730-46634-652-2N GL) ".

Message Edited by SR45 on 07-24-200604:10 PM

Mayuran · Answer

Ok I finally was transferred to the special department and it looks like they are going to handle this. So hopefully this gets cleared up real soon.

Thomas Satherle · Answer

lol it has been 2 months and I havn't recieved mine yet ^_^ dell is an awful company

spronkey · Answer

Same problem here, GRR!   Do the colour profiles on your new monitor look quite a bit different to your old one? I've got new and old side by side and I can't get them matching up! *angry*

T1no · Answer

i got my 2nd replacement and its refurbish. i email them and ask whats wrong ?

XPS_Buddy · Answer

How can you tell if it's refurbished or not? I'm curious because I didn't pay much attention when I opened my replacement... and if it's refurbished I'm going to be annoyed.

Mayuran · Answer

Well on the box it will say REFURBISHED. And in my case there was some scratches and the wire had white paint on it :)

XPS_Buddy · Answer

Well, I don't remember it saying 'REFERBISHED' on the box, but I did notice a white paint looking mark on the VGA cable. Oh well, the monitor is in perfect shape so I guess it doesn't matter. I'm very happy with it now that there is no banding.

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